Fostering Meaningful Team Cultures

July 6 @ 6:00 pm August 3 @ 7:30 pm AEST

5 consecutive Wednesdays commencing July 6, 2022, 6:00 – 7:30pm AEST via Zoom, through to 3 August 2022.


UX practitioners apply a range of methods, tools, and soft skills to observe, make sense of, and improve user experiences. But how can we apply some of these same skills to champion meaningful cultures within our organisations?

In a series of five 90-minute hands-on sessions, we will explore our role in focusing on not just the work, but also the character, leadership, and culture traits needed for sustained, organisation-wide impact. This involves learning to spot practices that contribute to healthy, inclusive, and diverse cultures, and understanding the strategic importance of a studio-based learning community that nurtures talent and creates cohesive leadership. This ultimately allows us to identify skill gaps, and provide small, digestible, and practical upskilling and reskilling opportunities to foster contextual adaptability and deepen the partnerships in our organisations.

This program introduces critical practices to help insert meaning in what you do. It has been derived from 25+ years of professional experience and 10 years of research that has informed the Make Meaningful Work framework. Each facilitated session includes expert advice and uses a tool called “Practice Spotting ™” to help you identify relevant practices needed and actions to be taken in your own work context.

Note – this is not about using tools on the UX design of the products and services that we’re working on. Rather this looks at the critical practices we need to be aware of when engaging with projects and teams, and the implications of focusing on areas where we can apply our expertise accordingly.

Sessions and dates

  1. Introduction to make meaningful work (6 July)
    We will introduce the Make Meaningful Work framework and begin to explore how our narratives impact the character, leadership, and cultures of our work.
  2. Build relationships to strengthen team cultures (13 July)
    We will explore active listening to encourage the curiosity needed to understand people’s motivations, intentions, pain points, and viewpoints. This allows us to collaborate better across disciplines, challenge assumptions, and build confidence in setting standards for mutual understanding.
  3. Navigate complexity to understand organisational needs (20 July)
    We will explore ways to overcome obstacles and create partnerships to better understand the differing agendas of key stakeholders, and then develop shared values and missions that integrate everyone’s vision.
  4. Confront difficulties to reactivate direction (27 July)
    We will explore how to create safe and trusting spaces to raise issues and deepen relationships to better understand the problems, define intentions, and align expectations. This allows us to create unity and commitment, leading to outcomes that prioritise and focus collective benefit and clear direction.
  5. Lead sustainable practices to encourage continuous learning (3 August)
    Finally, we will explore how to create learning programs that provide spaces to reflect and practice, that encourages belonging, that demonstrates appreciation for our work, and that invites inclusivity and participation.

Learning Outcomes

  • Be proactive in shaping the meaningful cultures you want in your work and communicating with intent by growing confidence and awareness of the cultures at play.
  • Navigate relationships, build partnerships, and define strategic agendas by taking responsibility to insert meaning into what you do.
  • Take moments to reflect and record practices that connect and contextualise what you do by converting words into actionable practices and micro exercises.
  • Take responsibility for your own learning and development through better understanding of yourself and relevant practices and values to achieve the outcomes you seek in your role.
  • Create a community of practice that encourages self-directed learning and a spirit of curiosity by reflecting on the positive implications of character building and the role you play in developing sustainable practices for continuous effect.

About the facilitators

Dan Szuc

Dan is a co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong. He has been involved in the UX field for over 20 years and has been based in Hong Kong for over 20 years. Dan has lectured about user-centred design globally, and has co-authored three books: Global UX with Whitney Quesenbery, The Usability Kit with Gerry Gaffney, and Make Meaningful Work with Josephine Wong.

Josephine Wong

Jo is a co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong. Jo grew up in multicultural Hong Kong, with a Chinese-Burmese father and Chinese-Indonesian mother. She collaborates with global teams conducting research in Cantonese, Mandarin and English. Jo is passionate about the environment, political and economic systems and how we can live healthier and happier lives while not adversely impacting less fortunate people. She co-authored Make Meaningful Work with Daniel Szuc.

Susan J. Wolfe

Susan has been involved in the UX field for close to 40 years, dividing her time between San Francisco and Sydney. In that time, she has practiced UX design, run consultancies, mentored project teams, and introduced UX design practices and cultures into organisations around the globe. Susan also shares her expertise as a teacher and mentor, directly driving the career transitions into UX for well over 500 professionals to date.

$495 – $550 first 10 at Early Bird price

IxDA Sydney

Online, via Zoom

Happy “X”, IxDA Sydney!

aerial view of Sydney harbour, includibng the Opera House, CBD and a docked cruise ship.

December 14, 2021 @ 6:00 pm 8:00 pm AEDT

The very first IxDA Sydney event was way back in 2011, in the Atlassian basement, kicked off by Jay Rogers and as far as we can remember, about 40-50 people keen on starting a community.

Now, 10 years on, after thousands of members and over 100 events, we are back where it all began, at the same Sussex Street building, which is now Ethos Urban, for an informal evening of chats, food and drinks to celebrate.

Send us your message

Many people across Sydney have participated in IxDASydney events; whether at a meetup presentation, the mentoring program, a portfolio review, one of our excellent workshops, World Interaction Design Day, a pre-UXAustralia conference Mega Meetup, end of year parties, or other casual events. We’d like to hear from you and invite you to submit a 20 second video of what IxDA Sydney has meant to you. We will play the best ones at the birthday party.

Join us in the same Sussex Street building, which is now Ethos Urban, for an informal evening of chats, food and drinks to celebrate. Tickets are on sale now and all food and drinks are included in the price.

Covid-19 Precautions

We’re obviously still in the middle of a pandemic and attendance means complying with NSW State Gov and venue covid restrictions. You will be asked to check in with the Service NSW app and show proof of vaccination.

If you’re not feeling well on the day please stay at home. You’ll receive a full refund if the health advice changes and we need to cancel the event.

$10.00 plus booking fee

IxDA Sydney

Ethos Urban

173-185 Sussex Street
Sydney, NSW 2000 Australia
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At BCG Digital Ventures we are designing the next generation of startups.

We build businesses, companies and careers, working in multidisciplinary teams that challenge the boundaries of the industries we work in.

Are you curious about how businesses are designed? What makes a startup idea interesting and viable? How design can shape transport of the future? Or the next supply chain?

We do that here at DV and we’re looking for the brightest minds in the business to join us.

The DV experience design team is delighted to be hosting the 10th anniversary of IXDA Sydney in 2021.

End of year MegaMeetup

An assoretment of colourful balloons with trailing ribbons

December 2, 2021 @ 6:00 pm 9:00 pm AEDT

IxDA Sydney teams up with a few other Sydney Design meetups for special occasions and this is one more of them. After not being able to have so many of our meetups in person this year, we have decided to again team up and host an end of year Meetup to reflect and share our experiences from 2021. This will be an opportunity to reconnect with our community and to re-energise as we see out the end of 2021.

Tickets are $15+BF and include drinks and food until the bar tab runs out!!

Participating Sydney meetup groups include:

Can’t wait to see you all in person and to reconnect in what has been a difficult year.

Current Covid Guidelines:

Currently, we anticipate this will be an in-person meetup. As with everything else, we will be subject to any changes to the NSW Government Covid-19 restrictions. If anything changes we will be in contact to advise of any impacts.

$15.00 + Booking fee

Mega Meetup Organising Committee

The Sporting Globe x 4 Pines

King Street Wharf, 22 The Promenade
Sydney, 2000 Australia
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IxDD 2021: Solidarity and Transformation

September 28, 2021 @ 6:00 pm 8:30 pm AEST

World Interaction Design Day is an annual event where we come together as a united global community to show how interaction design improves the human condition.

Our aim is to have a positive, long-lasting impact by facilitating activities that support dialogue and outcomes. Once again, Sydney IxDA Sydney kicks off the day, joined by the latest IxDA Australian Chapter, IxDA Brisbane, to bring together a few speakers, and time permitting, a Q&A panel of the presenters.

This year’s edition of IxDD will continue to be primarily a digital-first experience. We’ll come together, but apart, through regional live stream events from around the world on the theme of Solidarity and Transformation.

Save this to your calendar, and Join us at IxDD 21 via Zoom on 28 September from 6PM!


  • 18:00 AEST: Introduction and lead in: Lisa Railey and Kiat Lim
  • 18:30 AEST: Molly Lewis: Dark patterns and the impact of ethical design
  • 19:00 AEST: Chris Hayward: Transcultural design and design ethics for a shared humanity.
  • 19:30 AEST: Janna DeVylder: Transition to being Employee-Owned by Trust
  • 20:00 AEST: Q&A panel w/ Molly, Chris Janna and moderator Susan Wolfe
The Asia/Oceania section of the 2021 World Interaction Design Day sessions.

The sessions

Dark patterns and the impact of ethical design – Molly Lewis

Dark patterns are deceptive UX/UI interactions that have been carefully crafted to mislead users into behaviours that are detrimental to their experience. There are many ways for user experiences to cross an ethical line—or at least wade into a moral grey area. Designers are on the front lines of these concerns. The goal of designers should be to champion the needs of their users, including their users’ ethical expectations. We will explore dark patterns are, and a look at how effective design could lead to unethical results and why designers must strive to avoid it.

Molly Lewis

Product designer at FJORD, part of Accenture Interactive. Based in Sydney, Australia. Molly has had years of experience solving business problems designing for a range of different brands and touchpoints. She brings a human centered focus that drives creative, meaningful, user-friendly solutions. Molly has worked arcoss a range of design disciplines both in-house and within agencies. She is passionate about human behaviour, ethics and solving complex problem spaces for businesses. Molly is also a local leader for the Sydney ixda chapter.

Transcultural design and design ethics for a shared humanity – Chris Hayward

How do we make ethical and culturally tuned design decisions when everyone is your potential customer? This session will explore the increasing globalization of design, digital and physical experiences, technologies and consumption asking the question:  is it even possible to design solutions that are globally ethically safe, and culturally relevant?

Chris Hayward

Chris is a design researcher and applied anthropologist. He currently works at the intersection of architecture, experience design and strategy at global design firm Populous. Chris holds degrees in anthropology and design, and is currently enrolled in a PhD bringing together the fields of medical anthropology and material culture with a focus on rural healthcare cultures in Australia. His interest in interaction design is based on the deep historical ways that technology has been central to human life and the transformation of people and cultures. Of relevance to World IX day is the production and consumption of digital technologies and content as part of places of mass gathering and new urban developments in multi and transcultural contexts.

Transition to being Employee-Owned by Trust – Janna DeVylder

After a year-long journey of working through existing Australian legislation, Meld Studios recently transitioned to being Employee-Owned by Trust. This is a huge milestone in Meld’s story, and in Australia’s company ownership story. In this chat, we’ll explore the motivation and implications for doing so, and how it leads to ensuring the sustainability of Meld’s mission of improving the everyday lives of people as they interact with the world around them. This is truly a story of transformation and solidarity.

Janna Devylder


Janna is an experienced researcher and designer with a background in psychology, social science and anthropology. Her work focuses on humanising products and services, defining the strategic plan, and positioning of products and services down to the most detailed of interactions within them. Janna has had the privilege to lead design work across many industries, designing for both the customer experience and the organisational experience. Janna served as President of the Interaction Design Association (IxDA) Board of Directors, as well as the Co-Chair of the global Interaction Awards.

The Where and the How

No need to book, just join the stream as described on, find the events you’re interested in, and add them to your calendar.

More videos available at:

Free Online via Zoom

IxDA Sydney

IxDA Sydney/UX Australia 2021 Portfolio Review

looking downwards at a circle of arms all reaching to the centre.

August 24, 2021 @ 6:00 pm 8:00 pm AEST

IxDA Sydney portfolio review, online.

Free yes, free!

IxDA Sydney

In collaboration with UX Australia, IxDA Sydney will be holding an online portfolio review session with top CX/UX Seniors and Managers on the evening of August 24 Via Zoom. This is an opportunity to have your portfolio reviewed by an expert Experience Designer without the pressure of a real job interview. Use the session to get constructive feedback to help you put your best foot forward.

If you are a new, beginner or well established Interaction Designer, CX/UX/SD Practitioner, or recent graduate, complete the form and reserve an appointment for a 25 minute Zoom session.

Complete the request form to let us know you’d like a spot at :

UX Australia Mega meetup

August 23, 2021 @ 5:30 pm 8:00 pm AEST

After having a year off, we are super excited to have the 2021 Mega Meetup as part UX Australia’s 2021 conference. 

We are going to be having this on the eve of the conference and will be having speakers from the conference share some of their insights with our communities. It is a great way to be part of the week that is UX Australia and also hear from some of the speakers if you are not able to come along to the conference itself. Our speakers from the UX Australia conference include Petra Gulicher & Scott Burns from the ABC, Aaron Cheang & Michelle Pickrell from eHealth NSW, Martin Tomitsch from the University of Sydney and Kim Chatterjee from CorDiFio Health.

We are going to do things a little differently and move you between two different zoom rooms to give you a chance to be ask more questions and explore insights raised by the speakers. 

We are also giving away books and prizes on the night which 5 attendees have the chance to pick up.. We will draw the prize at the end and you will have to be online to claim your prize!!


IxDA Sydney

Introduction to Endineering with Joe MacLeod

July 24, 2021 @ 2:00 pm 6:00 pm AEST

The four hour Zoom session will be a mix of lectures, individual and group activities. Attendees will investigate bespoke new tools and approaches to help them create world class consumer experiences. They gain practical skills that improve the design of product, service and digital off-boarding.

The course will be limited to 20 seats, one person per ticket.

( $180 for students and unwaged, discounts for groups )

IxDA Sydney


This course is an introduction to creating consumer off-boarding experiences for products, services and digital products.

The four hour session will be a mix of lectures, individual and group activities. Attendees will investigate bespoke new tools and approaches to help them create world class consumer experiences. They gain practical skills that improve the design of product, service and digital off-boarding.

Attendees will build a new perspective of the consumer lifecycle and experience new approaches that define this emerging area of product development.

Delivered online via Zoom and Mural.

Why ends?

We create rich, emotional and meaningful experiences to on-board the consumer. In contrast, the off-boarding of the consumer experience is barren of emotion and meaning. This sacrifices consumer action, holds back engagement; limiting reflection and responsibility.

The off-boarding of the consumer is an untapped area of action in the consumer lifecycle. It can help businesses align with new business models, increase consumer engagement, raise customer satisfaction, broaden business influence, pre-empt legislation, and maximise sustainability.

If you’re interested in making a difference with your product experience then look at the end.

Who is it for?

It is relevant to those working in product development, marketing, design, service and interaction design, strategy, customer relationship management (CRM), sustainability. It can be applied to any area of consumer products including b2b.

Applicable for an audience of mixed skills. Accessible to many education levels and backgrounds.

Aims of the day.

Attendees will be among a few people who are engaging in this new approach to product development. The perspective and skills they learn in this session will enrich their working practice; bringing tangible benefits to the products they work with in the future. Amongst issues covered will be…

  • History of why endings are overlooked in the consumer lifecycle
  • Critical impact gaps exposed at the end
  • Selling the importance of endings to stakeholders
  • Types of endings experienced by the consumer
  • Phases of consumer off-boarding
  • Methods to minimise the impact of bad endings
  • Tools to help your team build better consumer endings
  • Business opportunities missed at the end

Feedback from this course

“So well facilitated. Very organised and digestible. I loved the interaction.“

“Raising awareness on one of the most important parts of the customer experience. Practical examples. Good group exercises to implement the leanings straight away.”

“I love Joe’s energy and spirit. It’s also a really important and interesting topic about lifecycle ending, a lot of knowledge shared about the topic.”

		Introduction to Endineering. Creating consumer off-boarding experiences. image

The facilitator – Joe Macleod

Joe Macleod is founder of the worlds first customer ending business. A veteran of product development industry with decades of experience across service, digital and product sectors. Author of the Ends book. Head of Endineering at AndEnd. TEDx Speaker.Wired says “An energetic Englishman, Macleod advises companies on how to game out their endgames. Every product faces a cycle of endings, from breakage to customer burnout to falling behind consumption trends. It’s important to plan for each of them. Not all companies do.”

		Introduction to Endineering. Creating consumer off-boarding experiences. image

The Ends book.

The Ends book considers the historical, philosophical, sociological perspective of why consumerism has overlooked off-boarding experiences. This provides a solid background to the wider theme of endings and this training.

The next book is: Endineering

The course will be based on some aspects of Ends and a great deal of Endineering. Neither book is required for the course.

Attendees of this course will get a free Ends e-book at course completion.

		Introduction to Endineering. Creating consumer off-boarding experiences. image

Better onboarding journeys, with Krystal Higgins

July 3, 2021 @ 9:00 am 12:30 pm AEST

What do workplace orientation sessions, carousels, instructional videos, a peppy paperclip, and user manuals have in common? They’re all attempts to onboard people to new spaces. In this fully online Zoom session, Krystal takes you through several aspects of creating good onboarding sessions.

The course will be limited to 20 seats, one person per ticket.

$250.00 ( $180 for students and unwaged)

IxDA Sydney

Better Onboarding Journeys

Onboarding is not just a single event in the user’s experience. It is a process that links together many events, over time, to acclimate people to a new product or service. A well designed user onboarding experience will guide new users toward retention and engagement, support different user situations, and guide them through multiple stages of their journeys as they interact with a product.

In this workshop, you’ll learn:

  • How to apply guided interaction as an onboarding strategy;
  • How to define the end-goal of onboarding;
  • How to map new user onboarding journeys with your team;
  • How to prioritize key onboarding actions;
  • And how to apply guidance to a single onboarding action.

This workshop will be a mixture of presentation and hands-on-activities hosted via Zoom and digital collaboration tool MURAL.

Attendees of this course will get a free Better Onboarding e-book at course completion.

Facilitator: Krystal Higgins

Krystal is a senior User Experience designer who connects the dots between products, systems, and the people who use them, with a passion for onboarding. She’s the author of Better Onboarding, a book about designing better user onboarding experiences. She also shares tips for designing in-product guidance through talks, workshops, and through her blog at Outside of her onboarding work, she’s spent more than 15 years on mobile, web, wearable, and new-platform products at companies like NVIDIA, eBay, and Google. When she’s not working on tech-meets-humans projects, she enjoys painting, illustration, and scuba diving.

IxDA Sydney/UX Australia 2020 Portfolio Review

August 26, 2020 @ 5:30 pm 8:00 pm AEST

In collaboration with UX Australia, IxDA Sydney will be holding an online portfolio review session with top UX Seniors and Managers on the evening of August 26 Via Zoom. This is an opportunity to have your portfolio reviewed by an expert Experience Designer without the pressure of a real job interview. Use the session to get constructive feedback to help you put your best foot forward. If you are a new, beginner or well established Interaction Designer, CX/UX/SD Practitioner, or recent graduate, express interest so we can get back to you to book a 30 minute slot for a Zoom session. Express interest:


August 26, 2020
5:30 pm – 8:00 pm AEST
Event Categories:


IxDA Sydney

Make the most of your mentoring relationship

August 25, 2020 @ 6:00 pm 8:00 pm AEST

IxDA Sydney has been proudly running our Mentoring Program since 2012. In this session we will talk about what we have learnt about Mentoring through running the program these 8 years and how to make the most out of your mentoring relationship, whether it is our session or other mentoring relationships elsewhere.

We will also have a panel of some of our mentors and mentees share their experiences, what they learned and what worked for them to foster a good mentoring relationship.

If you have a ticket to UX Australia 2020, please register your interest to the Interactive Session or let us know you intend to.

This session is suitable for anyone who is looking to become a mentor or mentee or already in a mentoring relationship. Handy if you’re already in one and want to make it even better.


August 25, 2020
6:00 pm – 8:00 pm AEST
Event Categories:


IxDA Sydney