What do workplace orientation sessions, carousels, instructional videos, a peppy paperclip, and user manuals have in common? They’re all attempts to onboard people to new spaces. In this fully online Zoom session, Krystal takes you through several aspects of creating good onboarding sessions. The course will be limited to 20 seats, one person per ticket. …

The four hour Zoom session will be a mix of lectures, individual and group activities. Attendees will investigate bespoke new tools and approaches to help them create world class consumer experiences. They gain practical skills that improve the design of product, service and digital off-boarding. The course will be limited to 20 seats, one person …