Design Leadership – Oct 17

A bending road with a low stone wall in the country leading into a mist of very low visibility. There is a road sign showing the road is winding and a speed limit of 40.

The final Presentation session for IxDASydney, before festive drinks On Dec 5, brings a couple of well known design leaders to the podium. This month, we’re going to talk about leadership, what it is and how to do it well.

The Talks

Ian Muir: From Designer to Leader: Introducing the 5i Design Leadership Model

Appropriate for a Designer or Design Manager aspiring to be a Leader, or an experienced Design Leader. The 5i model incorporates 5 elements important to Leading in a Design context; Inspiring Others, Being Instrumental & Instructional, Having Influence and Obtaining Impact. An abundance of generic material on leadership makes knowledge seeking confusing and daunting and so this presentation talks about Leadership from an experienced Designer Leader’s perspective. Use of this model can help take your Design team to the next level, produce better results, have a greater impact and get cut-through in your organisation. Utilise the 5i model as a practical & simple set of themes to apply on an everyday basis, and make this a leadership tool of choice or blend with your own leadership model to gain Leadership confidence.

Tim Yeo: Design Leadership for Introverts

Do you squirm in your seat when all eyes are on you? Do you find networking awkward and embarrassing? In meetings, do you find yourself keeping quiet even though you have something to say? Does a quiet evening at home with a book sound more attractive to you than an evening socialising with people you’ve never met? If your answer to most of these questions is yes, congratulations: you are (probably) an introvert. As an introvert, you lose energy when engaging with people rather than gain. People engagement is not optional if you want to lead. So how do you lead as an introvert? In this talk, I share techniques I’ve used to manage my own introversion in order to lead as a designer.

The Agenda

  • 5:30-6:25 PM drinks, food, networking
  • 6:30-6:45 PM Intro and welcome and general IxDA information (No entry after 6:40)
  • 6:45-7:10 PM Tim Yeo
  • 7:10-7:20 PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 7:20-8:00 PM Ian Muir
  • 8:00 PM- Exeunt and downstairs to for drinks and further discussions/networking, etc.

We are aware there are two males for this evening’s presentation and we acknowledge the many excellent women leading design in Sydney, and reached out to several who have presented on this topic before, none of whom were available for this time slot. We would like to add that IxDASydney typically has a more balance agenda and has at times also had women only evenings. The next event will be two women, for balance. We also welcome more women to come forward with presentation ideas through our Speaking Invitation.

The Presenters

Ian Muir

Ian is a Professor in the Faculty of Design, Architecture and Building at the University of Technology Sydney (UTS) and Managing Director of idm Design Labs, consulting in business strategy, digital transformation, service design and design capability. Ian has been a Non-Executive Board Director at the leading Startup space, Fishburners, mentored startups and entrepreneurs for 6 years.

Pioneering Human Centred Design in Australia, and shaping the industry from 1996, Ian built & led one of the largest and most mature Design practices in Australia, winning a range of Design and Innovation Awards.

Ian’s 20 years in financial services was preceded by 10 years in industrial automation, including robotics and artificial intelligence. His creative problem solving as applied to manufacturing and process industries in a variety of sales, marketing, product management and software development roles.

Recent studies in Machine Learning and Artificial Intelligence inspired Ian’s interest in Design ethics, particularly relating to Design Leadership. Technology is impacting the way the world works, driving an imperative to create better-Designed outcomes through products and services, and also create better-Designed organisations and organisational cultures.

Tim Yeo

Design leader. Speaker. Bookbinder. Known for saying complex things simply. Design @SonderSafe. Formerly Head of Design at fintechs @OFX, @Prospa, startup co-founder.

Tickets

Ethical Design – World Interaction Design Day (IxDD) – 24 Sept

IxDD is the annual global event for exploring and promoting how interaction design improves the human condition. We’re hosting a local event that night, focused on this year’s theme of trust and responsibility. Everyone should have a voice on this important topic, and everyone’s voice will be heard on the evening.

Come join us for a hands-on workshop where, in small groups, we’ll explore themes around our practices as designers, the organisations that we work with & for, and the solutions that we create. Insights and questions arising from these discussions will be reported back to the broader audience, and will serve to guide a panel discussion that follows. We’ll conclude by reflecting on the best practice principles that we’ve explored and, ideally, turn this into a draft of our own local “ethical design manifesto” that we can make available to our community.

Hosted by Arq Group at World Square: L23 / 680 George Street, Sydney, NSW 2000

Panellists

Tracy Collier

Tracy is a social design and innovation specialist.

She is driven by the belief that everybody deserves an equitable system, adequate living standards, and to live free from discrimination. Her career has focused on uniting systems and organisations to work better for people, particularly those experiencing vulnerability or hardship. Tracy has over 10 years’ experience managing and consulting on economic empowerment and poverty reduction programs across Australia, New Zealand and Latin America.

As Head of Strategy and Programs at Thriving Communities Partnership, Tracy is exploring how design methods can support better outcomes for people and organisations, by challenging long-held assumptions and forging news ways of collaborative working to rebuild trust in communities across Australia.

Tarra van Amerongen

Tarra teaches venturing students design and strategy at UTS and is the Managing Director of ustwo digital product studio.

Bronwyn van der Merwe

Bronwyn is an Accenture Interactive Managing Director and the General Manager for Fjord in Asia Pacific. Bronwyn’s role within Fjord and Accenture enables her to bring design and innovation to the most exciting human challenges in the region. Working with commercial, government and not-for profit clients, Bronwyn and her team combine service design, strategy, and digital product creation to help clients reinvent their customer experience. Using design thinking methodologies, Fjord has successfully helped many Australian organisations on their digital transformation journeys.

Bronwyn is regularly sought out as a thought leader and spokesperson at conferences and in the media, sharing insights on trends impacting organisations as they transform themselves to be more customer-centric and experience-led.

Previously, Bronwyn was Director of Experience and Design at Massive Interactive where she was responsible for overseeing the Asia Pacific region’s creative output. Bronwyn began her career at the BBC.

Derek Wood

I’m a product person at heart at Septa who loves rumbling with designers & engineers to create stuff that gets loved and finds product market fit. After about a decade in Product I spent the last decade of my working life in a mix of technology leadership, consulting and startup gigs.
About to have my first kid but it’s ok I’m no longer completely freaking out about this…

Agenda

  • 5:30 – 6:15 PM Check-in, nibbles, chatting
  • 6:20 – 7:10 PM Quick intro, then workshop & reporting back
  • 7:15 – 8:00 PM Panel discussion
  • 8:00 – 8:30 PM Reflections and conclusions
  • 8:30 PM Exeunt! Out to the pub (The Cidery)

Venue Sponsor

Arq Group, previously Melbourne IT Group, is Australia’s leading digital solutions partner. Arq Group is the dynamic space for smart thinkers. Creating unforgettable experiences, solving complex challenges and providing seamless, end-to-end solutions – from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing to web design – Arq Group powers the growth of businesses, big and small. Located at World Square: L23 / 680 George Street, Sydney, NSW 2000

2019 UXAu MegaMeetup – Aug 27

looking downwards at a circle of arms all reaching to the centre.

In order to share some of the excellent presenters coming to Sydney for UXAustralia, Six Sydney Meetups are teaming up to bring a little taste of some of the stellar people speaking at the conference to some of you who might not be able to make it. Two nights before UXAu kicks off, we’ll be hosting up to 6 of the presenters to give a lightning talk, then break off into groups so people can Q&A and discuss more specifically with each of them.

Hosted by Arq group at World Square: L23 / 680 George Street, Sydney, NSW 2000

We’ve not done this before so fingers crossed it will all work out!

Agenda

  • 5:30 – 6:10 PM Check-in, nibbles, chatting
  • 6:15 – 725 PM Quick intro, then Lightning talks
  • 7:30 – 8:00 PM Break out sessions
  • 8:00 – 8:30 PM Recap and wind up
  • 8:30 PM Exeunt! Out to the pub (The Cidery)

Participating Sydney meetup groups include:

The Presenters

A number of presenters from UXAustralia have agreed to give a lightning talk, then we will separate out into groups around each speaker to dive into each topic in more detail. Details of exactly which presenters will follow shortly.

Aral Balkan (@aral)

Aral is a cyborg rights activist, designer, and developer. He’s one-third of Indie, a tiny not-for-profit working for social justice in the digital age.

Aral is a designer and programmer who has been making things with computers for the past 35 years. He’s spent the last five of those working on the problem of technologically regulating the abuses of surveillance capitalism as well as designing freedom-respecting alternatives to it. In this talk, he presents his latest thinking on how we can create alternatives to surveillance capitalism that cannot be co-opted. His suggestion is simple: think small.

Liz Jackson (@elizejackson)

Liz Jackson is the founder of The Disabled List, a design organization that engages in disability as a creative practice. She is also the co-founder of Thisten, a live speech to text app that makes conferences and live events more accessible. In 2018, Jackson created The WITH Fellowship, which partners disabled creatives with top design studios and creative spaces for three-month fellowships. You can learn more about Liz in her personal website, The Girl with the Purple Cane.

Joe MacLeod (@mrmacleod)

Joe Macleod has decades of product development experience across digital, physical and service sectors. Previously Head of Design at the award-winning studio Ustwo. He then spent 3 years on the Closure Experiences project researching, writing and publishing the Ends book. He is now founder of andEnd – The world’s first business helping companies end their customer relationships.

Chris Noessel (@chrisnoessel)

Christopher is the Senior Lead Designer for the Embedded Agent AI within Watson Customer Engagement with IBM. He teaches, speaks about, and evangelizes design internationally. His spidey-sense goes off semi-randomly, leading him to investigate and speak about a range of things from interactive narrative to ethnographic user research, interaction design to generative randomness, and designing for the future. He is co-author of Make It So: Interaction Design Lessons from Science Fiction (Rosenfeld Media, 2012), co-author of About Face: The Essentials of Interaction Design, 4th Edition (Wiley, 2015), keeper of the blog scifiinterfaces.com, and author of Designing Agentive Technology: AI That Works for People (Rosenfeld Media, 2017). He is also on the advisory board of the ASU-OTI AI Policy Futures initiative. He is currently contemplating books about meaning machines and interfaces that improve their users.

Grace Turtle Polifroni (@grace_polifroni)

Grace L Turtle Polifroni is a post-disciplinary designer, exploring critical becomings, futures and transitions produced through experimentation, collaborative storytelling and performative action. Grace currently plays in a few worlds; as the Experimental Futures practice lead within Deloitte Digital Customer Strategy and Design, working across foresight strategy, service and experience design. Grace also works with Becoming and Holon, both transitions oriented research and design studios based out of Barcelona, developing experimental and performative design research – creating the conditions to imagine worlds otherwise, a focus she has transferred to teaching Futuring within Design Studies at the University of Technology Sydney UTS.

Venue Sponsor

Arq Group, previously Melbourne IT Group, is Australia’s leading digital solutions partner. Arq Group is the dynamic space for smart thinkers. Creating unforgettable experiences, solving complex challenges and providing seamless, end-to-end solutions – from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing to web design – Arq Group powers the growth of businesses, big and small.

Main photo by Perry Grone on Unsplash

The Experience is the Product (how product management is really just UX) -Aug 7

Large crowd of people at a night, outdoor event holding their smartphones over their heads and taking flash pictures.

We work and live in an extraordinary age of connectedness. The products that we create communicate experiences that form the basis of our relationship to them, and ultimately to their success. As we move toward more agile processes, with an emphasis on shipping products to market, how do we structure teams to practice in a connected, software-and-services age?

Peter will address the shortcomings of typical product management, the opportunity that experience-driven thinking provides, and new organizational structures to support products that focus on the experience. He’ll also share stories of experience-driven success.

Agenda (TBC)

  • 6:00-6:30 PM Check-ins, nibbles, chatting
  • 6:30 – 6:45 PM Welcome, and Intros
  • 6:45 – 6:55 PM Shoutouts (one minute each, roles and projects and other meetups)
  • 7:00 – 7:45 PM Peter Merholz, and questions
  • 7:45 – 8:00 PM Wind up and thank yous
  • 8:00 PM Out the door and up the road to the pub for continued discussions.

Arq group: L23 / 680 George Street, Sydney, NSW 2000

Presenter

Peter Merholz

Peter Merholz is an experience design and product management executive with 20 years experience across a broad range of digital media. In 2016 he co-wrote, with Kristin Skinner, Org Design for Design Orgs, the first book to address building and managing effective in-house design teams.

In 2001, Peter co-founded Adaptive Path, perhaps the world’s premier firm dedicated to user experience. Since leaving Adaptive Path in 2011, he’s been a design and product executive, and has recently embarked on a consulting, coaching, and training practice around matters of design organizations and design leadership.

In 1999, Peter coined the word “blog.” Really. In the OED and everything.

Host Sponsor

Arq Group, previously Melbourne IT Group, is Australia’s leading digital solutions partner. Arq Group is the dynamic space for smart thinkers. Creating unforgettable experiences, solving complex challenges and providing seamless, end-to-end solutions – from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing to web design – Arq Group powers the growth of businesses, big and small. 

Main Photo by Kipras Štreimiki

Design in the Org- August 8

This month’s IxDASyd meetup is focussing on the role of design in an organisation. To kick the evening off, Melanie Hambarsoomian will be discussing the relationship and transition modes between UX and Product Manager/Owner. Many are making that transition and Melanie asks what it means for design, specifically, and the oganisation more generally. Following that, Kate Towsey is bringing her years of insights as a “researcher of user researchers” to share the opportunities and challenges of the emerging field of Research Ops. 

This is one of the usual IxDASydney events, at Macquarie Bank as usual, 1 Shelley Street, Barangaroo.

Kate Towsey: The State of ResearchOps – More Than Just Theory 

Over the past decade, user research has matured significantly. It’s increasingly more common for large organisations to have dozens of people doing user research, whether as part of a dedicated team of researchers or other design roles. Growing team sizes and increasing organisational demand has meant that the pressures placed on people doing research have grown too. To meet demand and be efficient, impactful, compliant (and happy, lest we forget), researchers need more rigorous operational support.

In 2018, through the work of the ResearchOps Community and its #WhatisResearchOps initiative, the nascent practice of ResearchOps was given shape: via a series of global workshops by researchers and for researchers, the Community explored what ResearchOps should look like and produced a framework to map its various parts.

But what’s behind the theory? What does ResearchOps actually look like in the world today? And who are the people leading the way? In this talk, Kate will share insight into the state of ResearchOps today, talk about current and potential ResearchOps opportunities and challenges, and share what she thinks the future holds for this emerging practice.

Melanie Hambarsoomian : Why designers are moving into the product career path

When there’s no seat at the table for design, some designers are taking the product seat. Why is this happening and what does this scenario reflect about an organisation’s design maturity? How might we increase design’s influence in organisations, from the strategic level through to the execution?

Agenda, roughly

  • 5:30-6:25PM Entry, drinks, food, networking
  • 6:30-6:45PM Intro and welcome and general IxDA informatio
  • 6:45-7:10PM Melanie Hambarsoomia
  • 7:10-7:20PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 7:20-8:00PM Kate Towsey
  • 8:00PM- Exeunt and downstairs to for drinks and further discussions/networking, etc.

Presenters

Kate Towsey

Kate Towsey has been a consultant specialist in ResearchOps for more than half a decade. The instigator of the ResearchOps Community and the #WhatisResearchOps initiative, she’s been instrumental in amplifying and shaping the conversation around this emerging practice. Originally a content strategist, she’s known as the researcher of user researchers and has designed and delivered labs, participant recruitment services, research panels, media archives and research communications for large organisations around the world. Kate now walks the talk as Atlassian’s Research Operations Manager in Sydney, Australia, where she’s building out a team and delivering a seamless ecosystem to support people who do research.

Melanie Hambarsoomian

Mel is a Product Designer who’s been working in UX design and research for over 8 years. She spent a few years working in London, for Telegraph UK (being in the newsroom when the EU referendum/Brexit votes were being counted) and MOO. She’s passionate about design being a peer to other disciplines, advocating the design discovery process and ensuring teams are driven by outcomes, not solutions. She’s about to start a podcast with two friends to talk about all things related to design & product.

Main photo by Sven Read on Unsplash

Making it concrete – IxDASyd 13 June 2019

June’s meetup brings a subject we haven’t approached for a while, design in the physical space. In addition, we have an IxDASydney discount for two more events keeping design physical. Sarah Forde and colleagues bring it to the IxDA Sydney community, just for you!. We have a 10% discount for the Vivid Sydney – Creative thinking and inventing for kids as well as a 10% discount for the Play Academy’s LEGO™ Serious Play™ Facilitation Workshop

Physical prototyping to design a future workplace

A team from AMP will share how they used physical prototypes in real office spaces, to help design and develop the future workplace for its employees. They explore the concept of an organic test and learn environment, where employees are expected to adopt an experiential mindset and contribute to the future design of their workplace.

Tickets to be released on Thursday 30 May , here and on Humanitix.

Agenda

  • 5:30-6:25 PM Check in, drinks, food, networking
  • 6:30-6:45 PM Intro and welcome and general IxDA Sydney information
  • 6:45-7:10 PM interaction19 Redux – Joe
  • 7:10-7:20 PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 7:20-8:00 PM Physical prototyping to design a future workplace – Sarah Forde and Tom Treffry
  • 8:00 PM- Exeunt and downstairs for drinks and further discussions/networking, etc.

The presenters

Sarah Forde

Sarah Forde transitioned in to service design from management consulting in 2017 , with an enquiring mind and a passion for transforming services through the discipline of human centred design. She has developed her passion and skills over nine years, delivering complex transformation projects through service and system re-design, both in Australia and the UK.

Tom Treffry

Tom Treffry is a corporate sustainability expert, committed to helping organisations address environmental issues and create positive social impact through wellbeing and responsible procurement. Tom is an MBA candidate at AGSM and passionate about using design thinking to help organisations create shared value.

Main Photo by VanveenJF from Unsplash

Intelligent Agents and You – IxDASyd 11 Apr 2019

April’s event will be the first run of IxDASydney’s invitational, where our call-out to the community to submit short presentation ideas bore immediate fruit. The first one joins Oli Weidlich to share their insights into creating an effective highlight reel to better communicate your findings. Then Oli will share his extensive experiences about effective intelligent agents. If you’re interested in bringing your 15 minute talk to the IxDA Sydney posse, just fill out our invitation to speak at IxDASydney.org/speaking to be considered.

The presentations

Intelligent Agents and You – Oliver Weidlich

Intelligent Agents like Google Assistant, Siri and Alexa are becoming more and more prevalent in a range of products we use; from our mobile, to our car, to our home. What’s the difference between them and more importantly what’s the difference in the relationships that you can have with them. How do you design for the personality of the Agent and the services that you’rer interacting with?

The value and ease of highlight reels – Janek Gonsalkorale

Sometimes a presentation or a slide deck just doesn’t get insights into your stakeholders heads. Highlight reels can be a great bridge for creating empathy with your customers. But who has the time for that? I hear you say, especially with all the research and synthesis you have to do. And how do I get started? Although no Werner Herzog, Janek will show you a few tips and tricks of the trade.

interaction19 Redux

Joe will present a quick review of some of the highlights from IxDA’s international conference in Seattle this February.

Agenda (please arrive before 6:15PM)

  • 5:30-6:25 PM Check in, drinks, food, networking
  • 6:30-6:45 PM Intro and welcome and general IxDA Sydney information
  • 6:45-7:05 PM interaction19 Redux – Joe
  • 7:05-7:20 PM Digestible insights – Janek Gonsalkorale
  • 7:20-7:25 PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 7:25-8:00 PM Intelligent Agents and you – Oliver Weidlich
  • 8:00 PM- Exeunt and downstairs for drinks and further discussions/networking, etc.

Get Tickets

About the presenters

Oliver Weidlich

portrait of Oliver Weidlich

With 19 years of user experience consulting to Australia’s top companies, it’s likely you use a service that Oliver played a part in designing across mobile, desktop, wearables, smart devices, and voice. He is the Director of Design & Innovation at Mobile Experience and his clients have included Qantas, Telstra, Optus, Atlassian, NRMA, ABC, Museum of Contemporary Art, Commonwealth Bank and Westpac. He also loves working with start-ups to help them achieve their dreams, especially in the IoT & wearables space, across health, agriculture and automotive. He is an international conference speaker, advisory board member, mentor, and teaches Interaction Design at Sydney University.

Janek Gonsalkorale

Experience designer, semi-pro thinker, and under appreciated pun maker. Always up for a conversation about how much better Zack Snyder movies would be if he just listened to a screenwriter.

Mapping Service Ecosystems Workshop – May 9, 2019

Want to take your stakeholder workshop facilitation skills to the next level? Learn the basics of service ecosystem mapping and how it applies to identifying and solving system level problems in this hands-on workshop.

While the increased popularity of service blueprints and customer journey maps is an encouraging sign for the proliferation of service design into the mainstream experience design toolbox, the fact remains that by themselves, they aren’t always the ideal methods when dealing with senior business stakeholders in the context of overall business discovery and strategy. The theory behind systems thinking and an approach to visualize the service ecosystem at a high level should be part of the toolkit of every design strategist.

Learning the basics of facilitating ecosystem mapping exercises goes a long way towards being able to identify the role and influence a company has in its ecosystem, and pinpoint which key parts of that ecosystem should be given strategic priority (and consequently be journey mapped/blueprinted in detail if those journeys are deemed critical). Understanding an organization’s ecosystem is not (just) about visualizing and diagramming it. Being able to identify and apply the right lenses to craft a visual representation that tells a compelling story can become a key sensemaking tool in your arsenal.

Get Tickets

About the Facilitator

Cornelius Rachieru is the Founder and Managing Partner of Canadian UX consultancy Ampli2de Inc., where he explores his fascination with the politics of design while leading enterprise-scale experience and service design projects. Over the past 15 years, he has managed a number of large UX teams as UX practice leader at Deloitte Canada and Shaw Communications, He has consulted in a wide range of industries, from technology to financial services, healthcare, enterprise risk management, autonomous transportation and law.

Cornelius is also the Founder, Co-chair and Creative Director of the popular CanUX conference, Canada’s largest and longest running annual UX event. A self proclaimed night owl (he is originally from Transylvania), he loves red eye flights and is a nomad at heart.

Designing Beyond the Typical – 21 Feb

Photo by Gyorgy Bakos on Unsplash

We’re proud to be kicking off the new year with a couple of great speakers at our Barangaroo home for 2019, Macquarie Bank. Both presenters want us thinking beyond the basic, beyond the typical, beyond where many of us spend out time, in front of computers and devices and considering a local market, a local collection of people. That’s why this session is particularly interesting as Gerry talks about what’s not being adequately considered in these new interfaces, and Selena brings understanding to the spectrum of diverse considerations that lead to memorable impact.

Speaking of impact, we’re trialling Humanitix for this event, and you are offered the option to donate to this month’s charity, Yalari. It’s not required, but just if you feel like it.

Yalari is a not-for-profit organisation offering secondary education scholarships at leading Australian boarding schools for Indigenous children from regional, rural and remote communities.

Agenda

  • 17:30-18:25 Drinks, food, networking
  • 18:25-18:45 Welcome and general IxDA information
  • 18:45-19:15 First presentation
  • 19:15-19:25 Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 19:25-20:00 Second presentation
  • 20:00 Exeunt and downstairs for drinks and further discussions/networking, etc.

Get Tickets

Gerry Gaffney – Design for mobile is a dead end

We often act as if the mobile phone were the pinnacle of human endeavour, instead of the short-term work-around it really is. The devices are too small, too big, too clunky, too limited, too distracting, too demanding to present a genuinely interactive and unobtrusive experience with the datasphere. And the touted replacements – heads-up displays, smart things, Home/Alexa/Siri are lamentably poor. So where does that leave Interaction Design and UX Design? Is it time to pack up our gear and go to the beach?

Selena Griffith – What I learned about experience design, innovation and entrepreneurship from 3 weeks in India and Myanmar

Designing memorable experiences is a passion of mine. I often have to juggle multiple stakeholders with varying needs and goals. Over the past 3 months I have designed and delivered 3 offshore courses in Indonesia, India and Myanmar. In this presentation I will discuss the insights I have gained through delivering these across language, culture, age, philosophy and discipline barriers along with what I’ve learn about innovation, entrepreneurship and delivering impact. I’ll take you on a full emotional rollercoaster from laughter to tears and back again and we’ll have some fun and learn stuff along the way. Oh and I’ll also shamelessly plug my book at the end.

The Presenters

Gerry Gaffney

Gerry has been in UX design for many years, working in private and public sectors. He’s co-authored a couple of books (Forms That Work, The Usability Kit), he’s been Director of Publications at UXPA.

Twitter: @GerryGaffney,
LinkedIn: linkedin.com/in/gerrygaffney,
WWW: infodesign.com.au

Selena Griffith

Selena is a design and systems thinker and educator with 30 years of user centred design and 20 years of education experience. She is passionate about creating cross disciplinary learning experiences which provide opportunities to experience new perspectives, places and people paired with a goal of creating positive social and environmental Impact through considered innovation and entrepreneurship practices.

Twitter: @selenajoy2 , LinkedIn: linkedin.com/in/selena-griffith , www: www.csi.edu.au/

Design Operations essentials – Workshop with Dave Malouf

Historically, design practices have focused on process, methods, and craft. But this limits design’s potential—design leaders can provide more value to their organizations by implementing robust DesignOps. In Design Operations Essentials, Dave Malouf will introduce participants to the three lenses of DesignOps, and how each one helps an organization increase the value it gets from its design practice. Participants will learn frameworks from strategic thinking and service design so they can start developing their own operational models for their design practices.

Who this is for

If you are in the early stages of implementing design operations practice in your organizations, this workshop will teach you both a broad and flexible definition of design operations as well as tangible activities for how to start.

What you’ll learn

  • How to create a plan and execute DesignOps for managing teams—from recruitment through promotion and even off-boarding
  • How to develop assessment criteria to evaluate and select current software for supporting design operations
  • How to develop methods for optimizing workflows
  • How to integrate DesignOps roles and responsibilities into the wider design organization.

Agenda

Section 1: What is Design Operations and Why Now?

  • Framing Design Operations as a support structure for Design Practice
  • Forces that are pushing DesignOps to gain attention now
  • The Three Lenses of Design Operations

Section 2: Getting to Your Design Value Proposition

  • How Design adds value to an organization
  • How you want to be valued by the rest of your organization
  • Understanding how your organization currently values your design contributions

Section 3: Finding Your Design Operations Breakdowns

  • Introduction to the DesignOps Canvas
  • Using the DesignOps Canvas to evaluate your current operations

Section 4: Building a New Vision for Your Design Operations

  • Using the DesignOps Canvas to imagine a new Design Operations practice
  • Using a Service Blueprint to push the details of that practice forward

About Dave Malouf

Dave is a writer, teacher, and facilitator helping to teach designers how to build strategic, visionary, empathetic, and creative organizations.

Dave Malouf is passionate about how technology can help people connect to each other and help them achieve their personal and organizational goals. As a veteran design leader, strategist, facilitator, researcher, and educator he has worked with some of the largest and fastest growing organizations globally. He is taking that experience and passion and helping organizations amplify the value they get from their investment in design. Dave is a writer, teacher, and facilitator sought after around the globe for speaking and workshop engagements helping to teach designers how to build strategic, visionary, empathetic, and creative organizations.

Brought to you by IxDA Sydney and Enterprise UX Sydney