Beyond the Hero’s Journey Oct 25

Hand holding several leaves in a fan, from fresh and green to faded orange, while standing in the woods.For our first of many IxDA Sydney events at Macquarie Bank we have decided to focus on the value of stories in design processes. Stories run through many of our research, design and deployment activities. We elicit stories from people, we tell stories in customer journeys, we may employ personas and stories in the design process and there probably no shortage of user stories written as part of the build process.

Dreu Harrison: Stories in organisations.

Stories and storytelling are enjoying unprecedented attention recently, both as features of culture and products of design. However, the analysis of stories is popularly reduced to a study of form, a repetition of certain archetypal characters and plots. This presentation will consider how we can both respect and go beyond this devotion to the heroic, considering the ways we can expand our use of stories to better represent organisations (story as identity), structure experiences (story as journey), and plot objects (story as form).

Melody Ha: Storytelling in immersive technologies.

Melody Ha will be drawing from her experiences with dramatic and thematic presentations, and story-telling within virtual reality and immersive environments, to share the value and power of storytelling to give interfaces better meaning. Although Melody is not a designer by training, her wide experience of storytelling across several media, informs how she guides designers to consider how to approach immersive virtual reality. Melody will outline the challenges and considerations when designing a virtual reality product or content that carries meaning and clarity through to the final product.

Our first IxDASydney #Upfront

In addition, Melody will be presenting as an #upfront, where she will be joined onstage by a few volunteer non-participants, as Lauren Currie described so well at UXAustralia in Melbourne this August. If you are interested in how you can do this at one of your events, or are just curious about what it is, have a look at We Are Up Front for more information.

About the speakers

Portrait of Dreu HarrisonDreu Harrison

Dreu has spent over 10 years researching and applying new ways to understand client situations and solve complex problems. He started out undertaking doctoral research on resolving wicked problems using conversation and co-design. On completion, he honed his consulting skills at Second Road, a strategic innovation consultancy recently purchased by Accenture. In 2017, he co-founded Pivot, the business strategy and innovation unit within Frost*collective. In the last 12 months, he has worked with a range of clients including Macquarie Capital, CBA, Telstra, UTS, UNSW, and NSW Family and Community Services. Dreu enjoys bringing insights from outside into business, drawing on the humanities and design to drive more innovative outcomes for his clients.

Portrait of Melody HaMelody Ha

Melody is a multi-disciplinary producer with experience in a wide variety of mediums, from virtual reality to webseries, live action and animation, and everything in between – even the VIVID projections on the Sydney Opera House! Her interactive 360 thriller film 30 Minutes of Danger will be premiering at Melbourne International Film Festival, and she is currently producing VR Game, Sky Kraken: One For All. Last year she also produced the 2D animated webseries The Ibis Queen as part of the Fresh Blood initiative, and animated children’s webseries, Reggie and Friends. Her experience in post-production and animation combined with her past life as an actor give her the best combination for creating films with a creative and logistical eye.

Melody is currently in development for the VR series Remember and 300 Minutes of Danger at The Pulse Originals, and has recently launched website and interview series THE GREAT WAVE, which explores Asian-Australian creative talent. She is now currently producing two female powered comedy webseries, Chikas and Not That Easy.

Tickets now available on Eventbrite

IxDD Diversity and Inclusion in Design-Panel Discussion – Sept 25

IxDA Sydney, in association with Adobe, are very proud to bring you a panel discussion for the first World International Design Day 2018 #IxDD alongside over 50 other cities around the world. This year’s theme is Diversity and Inclusion in Design and we are excited to have a stellar line-up to speak on a panel about this exciting and relevant topic.

We are very pleased to welcome experts in this area, Manisha Amin, Ashlea McKay, Meera Pankhania and Sarah Pulis, alongside you and your participation.

We will be asking our community for some questions before the day (Tweet to @IxDA_Sydney with the hashtag #IxDASydQA) to get us started, but we will also take questions from the audience as the discussion evolves on the night.

Reserve your spot now

The panellists

Dr Manisha Amin

Dr Manisha Amin is the CEO of the Centre for Inclusive Design (formally Media Access Australia), a not-for-profit social enterprise that uses the power of the marketplace. As the real and the digital worlds collide CfID help people to build and design products, services and policies that are inclusive and usable to as many people as possible. As technology becomes more complex they work to provide simple solutions to that everyone has opportunity to participate in economic, social, civil, political and cultural life.

Ashlea McKay

Ashlea McKay is a freelance UX researcher, writer and keynote speaker with more than 8 years of experience in UX spanning both the public and private sectors in Australia as well as the international start-up space. She comes from an industrial design background and co-founded UX advice column UX Agony Aunt with Optimal Workshop in 2015. Ashlea is a proud autistic person who was diagnosed later in life at the age of 29 and is currently writing her first book on life as an autistic UXer that will also explore research and design for autism. www.ashleamckay.com

Meera Pankhania

Meera has over 14 years experience working with digital agencies and consultancies and is the former Head of Accessibility and User Experience at AbilityNet, where she helped deliver the most inclusive Olympic Games in London 2012. At the DTA, Meera was a Product Manager and Service Designer on the Identity Program (GovPass) and is currently heading up the Service Design practice at the DTA. Meera has worked for global organisations including British Telecom, HSBC, Microsoft, The United Nations and Walmart.

Sarah Pulis

Sarah Pulis is director of accessibility services and co-founder of Intopia, Australia’s fastest growing digital accessibility consultancy dedicated to creating an inclusive digital world. Sarah has worked in digital accessibility and inclusion for over 8 years, including as Head of Accessibility Services with PwC Australia and digital accessibility evangelist and specialist for Media Access Australia. Sarah is founder of A11y Bytes, a series of events run across Australia for Global Accessibility Awareness Day and A11y Camp, Australia’s premier conference on digital accessibility and inclusion. She is also co-organiser of the Sydney Web Accessibility and Inclusive Design Meetup.

Reserve your spot now

With the support of Adobe, IxDA.org and BCG Digital Ventures

Trying to be a Good Ancestor – Alan Cooper and Renato Verdugo – Sept 4

Alan and Renato will be conducting a co-discussion/presentation  and taking questions from the audience hot on the heels of their presentations at UX Australia in Melbourne.

Ancestry Thinking: Keeping Tech On Our Side

Register now on Eventbrite.

University of Sydney LogoIn association with the University of Sydney Architecture, Design, and Planning campus.

About the Participants

Alan Cooper

bald man smiling at the camera, wearing a blue shirt with a window and cityscape behind him

Alan Cooper wants to be a good ancestor. That is why he is the co-creator of the “Ancestry Thinking Lab.” It’s an organization dedicated to finding and teaching practical methods for assuring that technology products behave in an ethical manner. This is just his latest effort in a long career as an inventor and  thought leader in the world of software.

In 2017, Alan and his wife, Sue, sold Cooper, the company they had founded 25 years earlier. It was the very first interaction design consulting firm. Early on he established the basic design methods that are used across the industry today and helped to popularize the notion that digital technology shouldn’t terrorize its human users. In particular, his invention, design personas, is almost universally used in the field. He shared his tools, knowledge, and experience in two best-selling books, still in print and widely referenced. The company’s new owners are a European design firm, Designit, owned by Wipro, a tech company based in Bangalore, India.

In 1988 Alan invented a dynamically extensible visual programming tool and sold it to Bill Gates, who released it to the world as Visual Basic, arguably the most successful programming language ever. This is how Alan earned the sobriquet, “The Father of Visual Basic.” He started his first software company in 1976 and produced what has been called “The first serious business software for microcomputers.”

In 2017, Alan was named a Fellow of the Computer History Museum in Silicon Valley, California. In 1998 he was named a Visionary by the Silicon Valley Forum, and in 1995 Bill Gates named him the first Windows Pioneer.

In 2011, Cooper left Silicon Valley to live on a 50-acre former dairy farm in the rolling hills north of San Francisco where he continues to advocate for more humane technology.

Twitter: @mralancooper and on Medium

WWW: ancestrythinking.commonkeyranch.com

Renato Verdugo

Young man with short dark hair and a small beard, smiling

Renato is an interdisciplinary UX researcher, with a background in both Computer Science, and Aesthetics & Art Theory. He currently works at YouTube in New York City.

Believe in Better – an #upfront with Lauren Currie OBE Aug 21

In a world of broken systems, intractable problems and too little time, our obvious choice is to just keep going. Lauren Currie spells out why, when it comes to doing good, it’s time to recognise that brilliant ideas demand brilliant teamwork.

Lauren believes that the design process can help all of us tackle social problems and imagine how work could be better. She will share stories that will stir your heart and leave you asking “what is the right problem to solve?”

About #upfront

#upfront is a way for people who would one day like to speak onstage experience the stage without the pressure of performing. #upfront is dedicated to changing confidence. Here’s what other people from London and from Manchester who have sat #upfront have to say about the experience.

About Lauren Currie OBE

Woman with long straight brown hair and bangs wears a sleeveless white dress against a white background and white desk. A red notebook and pen is on the desk in front of her.

Lauren (aka @redjotter) is a European designer and entrepreneur from Scotland. She lives in London and spends her time as MD of NOBL in the UK and Europe, and founder of #UPFRONT.  She speaks on global stages around the world from Sydney to Beijing, and New York to Hong Kong. She teaches at leading educational institutions from INSEEC to the University of Dundee, coaching the next generation of designers and doers. Prior to NOBL, Lauren was Director of Design at Good Lab.

Lauren co-founded Snook, an award winning global design consultancy based in London and Glasgow. Management Today recently named Lauren as one of the UK’s top 35 business women under 35. She designed and led Hyper Island’s new MA in Experience Design and was recently featured in ELLE UK as 30 women under 30 changing the world. Last year she was awarded an OBE for her services to design and diversity.

Tickets available on Eventbrite now, as soon as you register you’ll receive an invitation to sit #upfront.

University of Sydney LogoIn association with the University of Sydney Architecture, Design, and Planning campus.

Create a user onboarding compass – Krystal Higgins workshop – Nov 10

A cup of black coffee on a table with the word BEGIN written on it.We work hard to get new users. When they come to our digital experiences, we want them to have a great first impression…and, usually, we want them to stick around! That’s where user onboarding comes in. Effective user onboarding guides new folks from first time use to long term commitment, and does so at a meaningful pace.

This workshop will give you practical strategies for designing onboarding that provides value beyond the first run. We’ll look at how to build it like a compass that guides users in different situations to the same destination, instead of as a rigid, disjoint, and hard to maintain flow.

Through a combination of presentation and fun group exercises done with a sample product, you’ll learn how to:

  • Identify key actions across the user journey that onboarding can support
  • Break down key actions into modules and scaffold them with guidance
  • Develop a toolkit of diverse onboarding techniques that fit your product and users
  • Apply select educational principles to onboarding

This workshop is perfect for beginning to intermediate designers who are just getting started on onboarding design, those currently redesigning an onboarding experience, or anyone interested in building better in-product education.

Krystal presented on this topic to #IxDASyd in April 2018.

Facilitator: Krystal Higgins

Krystal is a senior user experience designer who loves tackling complex design challenges. An area she is extremely passionate about is the onboarding of new and existing users. She shares tips for designing in-product education on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.

In addition to teaching teams about guiding users, Krystal designs all sorts of experiences for web, mobile, and wearable products. She has worked at companies like NVIDIA, eBay, and, currently, Google, where she helped launch Android Wear 2.0 and now works on new opportunities for Google Photos. Krystal rounds out her design work with watercolour painting and scuba diving.

Book your place on Eventbrite

The Power of Bad Ideas – Steve Portigal Aug 26

In business and in life, we pursue the good stuff and champion the people who are known for their good ideas. But when we place too strong an emphasis on just the good, we may neglect to consider the bad ones. In design and in brainstorming, deliberately seeking out bad ideas is a powerful way to unlock creativity. Generating bad ideas can reveal our assumptions about the difference between bad and good, and often seemingly bad ideas turn out to be good ones. In this talk, I’ll explore how opening up the bad idea valve can lead unexpectedly to the kind of success we aim for with our good ideas.

Ahead of his UX Australia  presentations and workshop, Steve drops in on #IxDASyd to give us a special opportunity to hear his insights in a special one-off with our friends at the University of Sydney Architecture, Design, and Planning campus.

About Steve

Steve Portigal helps companies to think and act strategically when innovating with user insights. He is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations. Steve is an accomplished presenter who speaks about culture, innovation, and design at companies and conferences across the globe. He lives in a small coastal town just outside of San Francisco with his partner Anne and their excited dog Buster.

Register now for this special Sunday afternoon get together.

In association with the University of Sydney Architecture, Design, and Planning campus.

Portfolio Review Cancelled

We have decided, that as there is a UX Mega Meet Up in Melbourne on the same night,  we wouldn’t want to block the lovely people of Melbourne the opportunity to attend those events.  Rest assured, we will be running one in Sydney soon.

We all know how hard it is to pick the right samples from your work to show your talents in their best light when approaching an interview. We can also appreciate that it is very hard to get good examples together when starting out after your education or training has just finished. Getting the right samples together can be very hard work. The same is true for either beginner or veteran; how can I show my work in the best light?

Last year we held a Portfolio design review in Sydney on the workshop Tuesday of UX Australia, and it was so well received, with over 30 portfolios reviewed we decided to take the idea on the road and redo it in Melbourne this year.

Recognising the human in design – Aug 2

Photo by Mikito Tateisi on Unsplash

Longtime friends of IxDA Sydney come to inaugurate our new location with two different but related presentations.

Elle Geraghty: Why content matters

Content is the key reason anyone visits, engages with, shares, navigates, reads, plays with and returns to your digital offering. Learn why it is so important to get content right, plus tips for setting up a super effective content strategy.

Karina Smith: Becoming human-centred at scale: the journey of Queensland Government

With a drive to put customers at the centre service delivery, Queensland Government is on a journey to embed design practices at scale in order to implement a more customer-centred approach to designing and improving government services. Meld Studios worked alongside Queensland Government agencies to apply an human-centred design approach to developing a framework for building design capability. This resulted in a solution specific to the context of Government that accommodates the diversity of roles and integrates with existing Government processes, culture and constraints. The work won the 2018 Good Design Award® of the Year.

In this session, Karina will share the collaborative, iterative approach to the design of a design capability building framework that led to successful adoption at scale, and outline the importance of going beyond ‘practitioner design capability’, sharing the mindsets that contribute to the successful adoption of human-centred ways of working more broadly.

The presenters

Elle Geraghty

Elle is one of Australia’s most well-known Content Strategists. She is an international speaker and coach who has been working in content strategy for over 15 years. She has helped organisations like Qantas, The Australian Museum, Atlassian and the NSW Government improve their content strategy. She runs the Sydney Content Strategy meetup and is dedicated to raising the profile of content strategy in Australia.

Karina Smith

Karina is an award-winning designer, educator and humanist who has worked with some of Australia’s largest corporations and government agencies over the past 20 years to take a design-led approach to complex service transformation programs. Karina brings a unique combination of experience in human-centred design, technology and psychology to look at problems from multiple perspectives. She has been led strategic design initiatives to support all aspects of organisational culture, structure, process and technology reforms.

Karina is keenly involved in design education and design leadership, regularly speaking at conferences in Australia and abroad. She works alongside teams within organisations to help build their design capability, and has developed frameworks and toolkits that help designers and non-designers alike to build deep empathy with their customers and apply design methods to transformation.

Tickets available on Eventbrite.

Sketchnoting with Ben Crothers – July 14

Beyond stick figures and empathy maps: clever sketching for user experience and strategy

In a world where we each have about 34Gb of data coming at us every day, it’s more important than ever in our work as designers, researchers, product managers and entrepreneurs to separate the signal from the noise, to distil essence and make meaning out of it all, and to explain our ideas and concepts in compelling ways.

Sketching is a fantastic way to do this!

No matter what you think your sketching ability is, Ben Crothers will show you how to power up your sketching skills for thinking and communicating visually with your team.

Make sure you bring along a sketchbook and markers!

This highly practical hands-on session will include sketching basics to express ideas (not art), sketching user interfaces and flow, communicating research insights and solving problems with visual metaphor, and sketching for conceptual modelling and systems. Bring a sketchbook (A5 or A4 blank paper) plus your choice of markers. Artline 0.4mm are perfect, regular Sharpies tend to be too thick (and they bleed), but you can bring them if you want to. Colour markers and art markers are also fab. 

Takeaways:

  • Simple but effective sketching tips and tricks you can use to level up the quality of your product and service design
  • A 4-step process to explain complex concepts using visual metaphor for maximum impact
  • A range of visual patterns to use on the whiteboard to help facilitate more effective problem-solving, collaboration and decision-making amongst teams, stakeholders, and clients

Book Discount for all attendees

Ben will be bringing copies of cracking new book for designers, researchers, product managers and entrepreneurs called Presto Sketching: The Magic of Simple Drawing for Brilliant Product Thinking and Design, which will be offered for $30, an almost $10 saving.

About Ben Crothers

Ben has over 20 years’ experience in digital design and strategy, and has helped a wide range of products, services and campaigns to increase their market share and profit. Right now he is Principal Designer at Atlassian, where he helps teams with customer research and analysis, product strategy, and patterns to work together more effectively. Above all, Ben wants everyone to be just as good at the whiteboard as they are at the keyboard, to be better at thinking, communicating, and solving problems visually.

Book Now! https://ixdasyd-sketchnoting.eventbrite.com.au

Practical Practice from Professional Practitioners July 5

This next IxDA Sydney focusses on a few practicalities from the industry that you can apply to your everyday practice with voices from both Education and Industry.
Photo by Barn Images on Unsplash

Gary Bunker: Research: Perils, Pitfalls & Pointers

Gary Bunker brings decades of experience to present a breakdown on the pitfalls of research and how to avoid them, a gathering of the issues he sees every day and how to avoid them in your research. Gary’s been working in this space for decades and brings a commitment to humans, their needs and behaviours to everything he does.  A collection of hints and tips on how to run your research, what to do and what to avoid, where to run it and when to run away.

Martin Tomitch: Design. Think. Make. Break. Repeat.

Martin from the University of Sydney will be highlighting several of the tools and techniques to help you get to usable and delightful solutions to your design projects.

Martin will talk about two recent projects from the Design Lab at the University of Sydney: A new handbook of methods, “Design. Think. Make. Break. Repeat.“, and a new online course on “Innovation through Design” available through Coursera. The talk will give a glimpse into some of the 60 methods included in the book, provide practical tips for using the book in design projects, and showcase some of the online course videos filmed across three Sydney-based design offices. The two projects and their purpose will be contextualised within the role of design in a rapidly changing world in which unprecedented global challenges meet emerging technological opportunities.


The Presenters

Portrait of Gary BunkerGary Bunker

Gary’s been working in UX since the days of tape and card readers, on everything from AI- based zero interface designs to missile systems and ovens (only one of those caused risk to life, by the way, and it wasn’t the missile). He has a particular focus on making the world easier to use for those who need it most – so these days he primarily works in the health and accessibility spaces, and loves the work! See More of Gary’s work at www.thefore.com.au

Portrait of Martin TomitschMartin Tomitsch

Martin Tomitsch is Associate Professor and Chair of Design at the University of Sydney School of Architecture, Design and Planning and Director of the Design Lab. He received his PhD in Informatics from the Vienna University of Technology. His research focuses on the role of design for shaping the interactions between people and technology. He has been teaching interaction design in university programs since 2004, is state co-chair of the Australian Computer-Human Interaction Special Interest Group (CHISIG), visiting lecturer at the Vienna University of Technology’s Research Group for Industrial Software (INSO), and visiting professor at the Central Academy of Fine Arts, Beijing. Martin on Twitter: @MartinTom

Book now: https://ixdasyd-180705.eventbrite.com.au