IxDD is the annual global event for exploring and promoting how interaction design improves the human condition. We’re hosting a local event that night, focused on this year’s theme of trust and responsibility. Everyone should have a voice on this important topic, and everyone’s voice will be heard on the evening.
Come join us for a hands-on workshop where, in small groups, we’ll explore themes around our practices as designers, the organisations that we work with & for, and the solutions that we create. Insights and questions arising from these discussions will be reported back to the broader audience, and will serve to guide a panel discussion that follows. We’ll conclude by reflecting on the best practice principles that we’ve explored and, ideally, turn this into a draft of our own local “ethical design manifesto” that we can make available to our community.
In order to share some of the excellent presenters coming to Sydney for UXAustralia, Six Sydney Meetups are teaming up to bring a little taste of some of the stellar people speaking at the conference to some of you who might not be able to make it. Two nights before UXAu kicks off, we’ll be hosting up to 6 of the presenters to give a lightning talk, then break off into groups so people can Q&A and discuss more specifically with each of them.
A number of presenters from UXAustralia have agreed to give a lightning talk, then we will separate out into groups around each speaker to dive into each topic in more detail. Details of exactly which presenters will follow shortly.
Aral is a cyborg rights activist, designer, and developer. He’s one-third of Indie, a tiny not-for-profit working for social justice in the digital age.
Aral is a designer and programmer who has been making things with
computers for the past 35 years. He’s spent the last five of those
working on the problem of technologically regulating the abuses of
surveillance capitalism as well as designing freedom-respecting
alternatives to it. In this talk, he presents his latest thinking on how
we can create alternatives to surveillance capitalism that cannot be
co-opted. His suggestion is simple: think small.
Liz Jackson is the founder of The Disabled List, a design organization
that engages in disability as a creative practice. She is also the
co-founder of Thisten, a live speech to text app that makes conferences
and live events more accessible. In 2018, Jackson created The WITH
Fellowship, which partners disabled creatives with top design studios
and creative spaces for three-month fellowships. You can learn more
about Liz in her personal website, The Girl with the Purple Cane.
Joe Macleod has decades of product development experience across digital, physical and service sectors. Previously Head of Design at the award-winning studio Ustwo. He then spent 3 years on the Closure Experiences project researching, writing and publishing the Ends book. He is now founder of andEnd – The world’s first business helping companies end their customer relationships.
Christopher is the Senior Lead Designer for the Embedded Agent AI within Watson Customer Engagement with IBM. He teaches, speaks about, and evangelizes design internationally. His spidey-sense goes off semi-randomly, leading him to investigate and speak about a range of things from interactive narrative to ethnographic user research, interaction design to generative randomness, and designing for the future. He is co-author of Make It So: Interaction Design Lessons from Science Fiction (Rosenfeld Media, 2012), co-author of About Face: The Essentials of Interaction Design, 4th Edition (Wiley, 2015), keeper of the blog scifiinterfaces.com, and author of Designing Agentive Technology: AI That Works for People (Rosenfeld Media, 2017). He is also on the advisory board of the ASU-OTI AI Policy Futures initiative. He is currently contemplating books about meaning machines and interfaces that improve their users.
Grace L Turtle Polifroni is a post-disciplinary designer, exploring critical becomings, futures and transitions produced through experimentation, collaborative storytelling and performative action. Grace currently plays in a few worlds; as the Experimental Futures practice lead within Deloitte Digital Customer Strategy and Design, working across foresight strategy, service and experience design. Grace also works with Becoming and Holon, both transitions oriented research and design studios based out of Barcelona, developing experimental and performative design research – creating the conditions to imagine worlds otherwise, a focus she has transferred to teaching Futuring within Design Studies at the University of Technology Sydney UTS.
Arq Group, previously
Melbourne IT Group, is Australia’s leading digital solutions partner.
Arq Group is the dynamic space for smart thinkers. Creating
unforgettable experiences, solving complex challenges and providing
seamless, end-to-end solutions – from design thinking to customer
solutions, leading mobile, cloud and analytical insights, digital
marketing to web design – Arq Group powers the growth of businesses, big
We work and live in an extraordinary age of connectedness. The products that we create communicate experiences that form the basis of our relationship to them, and ultimately to their success. As we move toward more agile processes, with an emphasis on shipping products to market, how do we structure teams to practice in a connected, software-and-services age?
Peter will address the shortcomings of typical product management, the opportunity that experience-driven thinking provides, and new organizational structures to support products that focus on the experience. He’ll also share stories of experience-driven success.
6:00-6:30 PM Check-ins, nibbles, chatting
6:30 – 6:45 PM Welcome, and Intros
6:45 – 6:55 PM Shoutouts (one minute each, roles and projects and other meetups)
7:00 – 7:45 PM Peter Merholz, and questions
7:45 – 8:00 PM Wind up and thank yous
8:00 PM Out the door and up the road to the pub for continued discussions.
Peter Merholz is an experience design and product management executive with 20 years experience across a broad range of digital media. In 2016 he co-wrote, with Kristin Skinner, Org Design for Design Orgs, the first book to address building and managing effective in-house design teams.
In 2001, Peter co-founded Adaptive Path, perhaps the world’s premier firm dedicated to user experience. Since leaving Adaptive Path in 2011, he’s been a design and product executive, and has recently embarked on a consulting, coaching, and training practice around matters of design organizations and design leadership.
In 1999, Peter coined the word “blog.” Really. In the OED and everything.
Arq Group, previously Melbourne IT Group, is Australia’s leading digital solutions partner. Arq Group is the dynamic space for smart thinkers. Creating unforgettable experiences, solving complex challenges and providing seamless, end-to-end solutions – from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing to web design – Arq Group powers the growth of businesses, big and small.
This month’s IxDASyd meetup is focussing on the role of design in an organisation. To kick the evening off, Melanie Hambarsoomian will be discussing the relationship and transition modes between UX and Product Manager/Owner. Many are making that transition and Melanie asks what it means for design, specifically, and the oganisation more generally. Following that, Kate Towsey is bringing her years of insights as a “researcher of user researchers” to share the opportunities and challenges of the emerging field of Research Ops.
Kate Towsey: The State of ResearchOps – More Than Just Theory
Over the past decade, user research has matured significantly. It’s
increasingly more common for large organisations to have dozens of
people doing user research, whether as part of a dedicated team of
researchers or other design roles. Growing team sizes and increasing
organisational demand has meant that the pressures placed on people
doing research have grown too. To meet demand and be efficient,
impactful, compliant (and happy, lest we forget), researchers need more
rigorous operational support.
In 2018, through the work of the
ResearchOps Community and its #WhatisResearchOps initiative, the nascent
practice of ResearchOps was given shape: via a series of global
workshops by researchers and for researchers, the Community explored
what ResearchOps should look like and produced a framework to map its
But what’s behind the theory? What does
ResearchOps actually look like in the world today? And who are the
people leading the way? In this talk, Kate will share insight into the
state of ResearchOps today, talk about current and potential ResearchOps
opportunities and challenges, and share what she thinks the future
holds for this emerging practice.
Melanie Hambarsoomian : Why designers are moving into the product career path
When there’s no seat at the table for design, some designers are
taking the product seat. Why is this happening and what does this
scenario reflect about an organisation’s design maturity? How might we
increase design’s influence in organisations, from the strategic level
through to the execution?
5:30-6:25PM Entry, drinks, food, networking
6:30-6:45PM Intro and welcome and general IxDA informatio
6:45-7:10PM Melanie Hambarsoomia
7:10-7:20PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
7:20-8:00PM Kate Towsey
8:00PM- Exeunt and downstairs to for drinks and further discussions/networking, etc.
Kate Towsey has
been a consultant specialist in ResearchOps for more than half a
decade. The instigator of the ResearchOps Community and the #WhatisResearchOps
initiative, she’s been instrumental in amplifying and shaping the
conversation around this emerging practice. Originally a content
strategist, she’s known as the researcher of user researchers and has
designed and delivered labs, participant recruitment services, research
panels, media archives and research communications for large
organisations around the world. Kate now walks the talk as Atlassian’s
Research Operations Manager in Sydney, Australia, where she’s building
out a team and delivering a seamless ecosystem to support people who do
Mel is a Product Designer who’s been working in UX design and research for over 8 years. She spent a few years working in London, for Telegraph UK (being in the newsroom when the EU referendum/Brexit votes were being counted) and MOO. She’s passionate about design being a peer to other disciplines, advocating the design discovery process and ensuring teams are driven by outcomes, not solutions. She’s about to start a podcast with two friends to talk about all things related to design & product.
June’s meetup brings a subject we haven’t approached for a while, design in the physical space. In addition, we have an IxDASydney discount for two more events keeping design physical. Sarah Forde and colleagues bring it to the IxDA Sydney community, just for you!. We have a 10% discount for the Vivid Sydney – Creative thinking and inventing for kids as well as a 10% discount for the Play Academy’s LEGO™ Serious Play™ Facilitation Workshop
Physical prototyping to design a future workplace
A team from AMP will share how they used physical prototypes in real office spaces, to help design and develop the future workplace for its employees. They explore the concept of an organic test and learn environment, where employees are expected to adopt an experiential mindset and contribute to the future design of their workplace.
Tickets to be released on Thursday 30 May , here and on Humanitix.
5:30-6:25 PM Check in, drinks, food, networking
6:30-6:45 PM Intro and welcome and general IxDA Sydney information
6:45-7:10 PM interaction19 Redux – Joe
7:10-7:20 PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
7:20-8:00 PM Physical prototyping to design a future workplace – Sarah Forde and Tom Treffry
8:00 PM- Exeunt and downstairs for drinks and further discussions/networking, etc.
Sarah Forde transitioned in to service design from management consulting in 2017 , with an enquiring mind and a passion for transforming services through the discipline of human centred design. She has developed her passion and skills over nine years, delivering complex transformation projects through service and system re-design, both in Australia and the UK.
Tom Treffry is a corporate sustainability expert, committed to helping organisations address environmental issues and create positive social impact through wellbeing and responsible procurement. Tom is an MBA candidate at AGSM and passionate about using design thinking to help organisations create shared value.
April’s event will be the first run of IxDASydney’s invitational, where our call-out to the community to submit short presentation ideas bore immediate fruit. The first one joins Oli Weidlich to share their insights into creating an effective highlight reel to better communicate your findings. Then Oli will share his extensive experiences about effective intelligent agents. If you’re interested in bringing your 15 minute talk to the IxDA Sydney posse, just fill out our invitation to speak at IxDASydney.org/speaking to be considered.
Intelligent Agents and You – Oliver Weidlich
Intelligent Agents like Google Assistant, Siri and Alexa are becoming more and more prevalent in a range of products we use; from our mobile, to our car, to our home. What’s the difference between them and more importantly what’s the difference in the relationships that you can have with them. How do you design for the personality of the Agent and the services that you’rer interacting with?
The value and ease of highlight reels – Janek Gonsalkorale
Sometimes a presentation or a slide deck just doesn’t get insights into your stakeholders heads. Highlight reels can be a great bridge for creating empathy with your customers. But who has the time for that? I hear you say, especially with all the research and synthesis you have to do. And how do I get started? Although no Werner Herzog, Janek will show you a few tips and tricks of the trade.
Joe will present a quick review of some of the highlights from IxDA’s international conference in Seattle this February.
Agenda (please arrive before 6:15PM)
5:30-6:25 PM Check in, drinks, food, networking
6:30-6:45 PM Intro and welcome and general IxDA Sydney information
With 19 years of user experience consulting to Australia’s top companies, it’s likely you use a service that Oliver played a part in designing across mobile, desktop, wearables, smart devices, and voice. He is the Director of Design & Innovation at Mobile Experience and his clients have included Qantas, Telstra, Optus, Atlassian, NRMA, ABC, Museum of Contemporary Art, Commonwealth Bank and Westpac. He also loves working with start-ups to help them achieve their dreams, especially in the IoT & wearables space, across health, agriculture and automotive. He is an international conference speaker, advisory board member, mentor, and teaches Interaction Design at Sydney University.
Experience designer, semi-pro thinker, and under appreciated pun maker. Always up for a conversation about how much better Zack Snyder movies would be if he just listened to a screenwriter.
Want to take your stakeholder workshop facilitation skills to the next level? Learn the basics of service ecosystem mapping and how it applies to identifying and solving system level problems in this hands-on workshop.
While the increased popularity of service blueprints and customer journey maps is an encouraging sign for the proliferation of service design into the mainstream experience design toolbox, the fact remains that by themselves, they aren’t always the ideal methods when dealing with senior business stakeholders in the context of overall business discovery and strategy. The theory behind systems thinking and an approach to visualize the service ecosystem at a high level should be part of the toolkit of every design strategist.
Learning the basics of facilitating ecosystem mapping exercises goes a long way towards being able to identify the role and influence a company has in its ecosystem, and pinpoint which key parts of that ecosystem should be given strategic priority (and consequently be journey mapped/blueprinted in detail if those journeys are deemed critical). Understanding an organization’s ecosystem is not (just) about visualizing and diagramming it. Being able to identify and apply the right lenses to craft a visual representation that tells a compelling story can become a key sensemaking tool in your arsenal.
Cornelius Rachieru is the Founder and Managing Partner of Canadian UX consultancy Ampli2de Inc., where he explores his fascination with the politics of design while leading enterprise-scale experience and service design projects. Over the past 15 years, he has managed a number of large UX teams as UX practice leader at Deloitte Canada and Shaw Communications, He has consulted in a wide range of industries, from technology to financial services, healthcare, enterprise risk management, autonomous transportation and law.
Cornelius is also the Founder, Co-chair and Creative Director of the popular CanUX conference, Canada’s largest and longest running annual UX event. A self proclaimed night owl (he is originally from Transylvania), he loves red eye flights and is a nomad at heart.
We’re proud to be kicking off the new year with a couple of great speakers at our Barangaroo home for 2019, Macquarie Bank. Both presenters want us thinking beyond the basic, beyond the typical, beyond where many of us spend out time, in front of computers and devices and considering a local market, a local collection of people. That’s why this session is particularly interesting as Gerry talks about what’s not being adequately considered in these new interfaces, and Selena brings understanding to the spectrum of diverse considerations that lead to memorable impact.
Speaking of impact, we’re trialling Humanitix for this event, and you are offered the option to donate to this month’s charity, Yalari. It’s not required, but just if you feel like it.
Yalari is a not-for-profit organisation offering secondary education scholarships at leading Australian boarding schools for Indigenous children from regional, rural and remote communities.
17:30-18:25 Drinks, food, networking
18:25-18:45 Welcome and general IxDA information
18:45-19:15 First presentation
19:15-19:25 Shoutouts (roles available, projects seeking volunteers, other events of interest)
19:25-20:00 Second presentation
20:00 Exeunt and downstairs for drinks and further discussions/networking, etc.
We often act as if the mobile phone were the pinnacle of human endeavour, instead of the short-term work-around it really is. The devices are too small, too big, too clunky, too limited, too distracting, too demanding to present a genuinely interactive and unobtrusive experience with the datasphere. And the touted replacements – heads-up displays, smart things, Home/Alexa/Siri are lamentably poor. So where does that leave Interaction Design and UX Design? Is it time to pack up our gear and go to the beach?
Selena Griffith – What I learned about experience design, innovation and entrepreneurship from 3 weeks in India and Myanmar
Designing memorable experiences is a passion of mine. I often have to juggle multiple stakeholders with varying needs and goals. Over the past 3 months I have designed and delivered 3 offshore courses in Indonesia, India and Myanmar. In this presentation I will discuss the insights I have gained through delivering these across language, culture, age, philosophy and discipline barriers along with what I’ve learn about innovation, entrepreneurship and delivering impact. I’ll take you on a full emotional rollercoaster from laughter to tears and back again and we’ll have some fun and learn stuff along the way. Oh and I’ll also shamelessly plug my book at the end.
Gerry has been in UX design for many years, working in private and public sectors. He’s co-authored a couple of books (Forms That Work, The Usability Kit), he’s been Director of Publications at UXPA.
Selena is a design and systems thinker and educator with 30 years of user centred design and 20 years of education experience. She is passionate about creating cross disciplinary learning experiences which provide opportunities to experience new perspectives, places and people paired with a goal of creating positive social and environmental Impact through considered innovation and entrepreneurship practices.
Historically, design practices have focused on process, methods, and craft. But this limits design’s potential—design leaders can provide more value to their organizations by implementing robust DesignOps. In Design Operations Essentials, Dave Malouf will introduce participants to the three lenses of DesignOps, and how each one helps an organization increase the value it gets from its design practice. Participants will learn frameworks from strategic thinking and service design so they can start developing their own operational models for their design practices.
Who this is for
If you are in the early stages of implementing design operations practice in your organizations, this workshop will teach you both a broad and flexible definition of design operations as well as tangible activities for how to start.
What you’ll learn
How to create a plan and execute DesignOps for managing teams—from recruitment through promotion and even off-boarding
How to develop assessment criteria to evaluate and select current software for supporting design operations
How to develop methods for optimizing workflows
How to integrate DesignOps roles and responsibilities into the wider design organization.
Section 1: What is Design Operations and Why Now?
Framing Design Operations as a support structure for Design Practice
Forces that are pushing DesignOps to gain attention now
The Three Lenses of Design Operations
Section 2: Getting to Your Design Value Proposition
How Design adds value to an organization
How you want to be valued by the rest of your organization
Understanding how your organization currently values your design contributions
Section 3: Finding Your Design Operations Breakdowns
Introduction to the DesignOps Canvas
Using the DesignOps Canvas to evaluate your current operations
Section 4: Building a New Vision for Your Design Operations
Using the DesignOps Canvas to imagine a new Design Operations practice
Using a Service Blueprint to push the details of that practice forward
About Dave Malouf
Dave is a writer, teacher, and facilitator helping to teach designers how to build strategic, visionary, empathetic, and creative organizations.
Dave Malouf is passionate about how technology can help people connect to each other and help them achieve their personal and organizational goals. As a veteran design leader, strategist, facilitator, researcher, and educator he has worked with some of the largest and fastest growing organizations globally. He is taking that experience and passion and helping organizations amplify the value they get from their investment in design. Dave is a writer, teacher, and facilitator sought after around the globe for speaking and workshop engagements helping to teach designers how to build strategic, visionary, empathetic, and creative organizations.
Brought to you by IxDA Sydney and Enterprise UX Sydney
For our first of many IxDA Sydney events at Macquarie Bank we have decided to focus on the value of stories in design processes. Stories run through many of our research, design and deployment activities. We elicit stories from people, we tell stories in customer journeys, we may employ personas and stories in the design process and there probably no shortage of user stories written as part of the build process.
Stories and storytelling are enjoying unprecedented attention recently, both as features of culture and products of design. However, the analysis of stories is popularly reduced to a study of form, a repetition of certain archetypal characters and plots. This presentation will consider how we can both respect and go beyond this devotion to the heroic, considering the ways we can expand our use of stories to better represent organisations (story as identity), structure experiences (story as journey), and plot objects (story as form).
Melody Ha: Storytelling in immersive technologies.
Melody Ha will be drawing from her experiences with dramatic and thematic presentations, and story-telling within virtual reality and immersive environments, to share the value and power of storytelling to give interfaces better meaning. Although Melody is not a designer by training, her wide experience of storytelling across several media, informs how she guides designers to consider how to approach immersive virtual reality. Melody will outline the challenges and considerations when designing a virtual reality product or content that carries meaning and clarity through to the final product.
Our first IxDASydney #Upfront
In addition, Melody will be presenting as an #upfront, where she will be joined onstage by a few volunteer non-participants, as Lauren Currie described so well at UXAustralia in Melbourne this August. If you are interested in how you can do this at one of your events, or are just curious about what it is, have a look at We Are Up Front for more information.
Dreu has spent over 10 years researching and applying new ways to understand client situations and solve complex problems. He started out undertaking doctoral research on resolving wicked problems using conversation and co-design. On completion, he honed his consulting skills at Second Road, a strategic innovation consultancy recently purchased by Accenture. In 2017, he co-founded Pivot, the business strategy and innovation unit within Frost*collective. In the last 12 months, he has worked with a range of clients including Macquarie Capital, CBA, Telstra, UTS, UNSW, and NSW Family and Community Services. Dreu enjoys bringing insights from outside into business, drawing on the humanities and design to drive more innovative outcomes for his clients.
Melody is a multi-disciplinary producer with experience in a wide variety of mediums, from virtual reality to webseries, live action and animation, and everything in between – even the VIVID projections on the Sydney Opera House! Her interactive 360 thriller film 30 Minutes of Danger will be premiering at Melbourne International Film Festival, and she is currently producing VR Game, Sky Kraken: One For All. Last year she also produced the 2D animated webseries The Ibis Queen as part of the Fresh Blood initiative, and animated children’s webseries, Reggie and Friends. Her experience in post-production and animation combined with her past life as an actor give her the best combination for creating films with a creative and logistical eye.
Melody is currently in development for the VR series Remember and 300 Minutes of Danger at The Pulse Originals, and has recently launched website and interview series THE GREAT WAVE, which explores Asian-Australian creative talent. She is now currently producing two female powered comedy webseries, Chikas and Not That Easy.