Making it concrete – IxDASyd 13 June 2019

June’s meetup brings a subject we haven’t approached for a while, design in the physical space. In addition, we have an IxDASydney discount for two more events keeping design physical. Sarah Forde and colleagues bring it to the IxDA Sydney community, just for you!. We have a 10% discount for the Vivid Sydney – Creative thinking and inventing for kids as well as a 10% discount for the Play Academy’s LEGO™ Serious Play™ Facilitation Workshop

Physical prototyping to design a future workplace

A team from AMP will share how they used physical prototypes in real office spaces, to help design and develop the future workplace for its employees. They explore the concept of an organic test and learn environment, where employees are expected to adopt an experiential mindset and contribute to the future design of their workplace.

Tickets to be released on Thursday 30 May , here and on Humanitix.

Agenda

  • 5:30-6:25 PM Check in, drinks, food, networking
  • 6:30-6:45 PM Intro and welcome and general IxDA Sydney information
  • 6:45-7:10 PM interaction19 Redux – Joe
  • 7:10-7:20 PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 7:20-8:00 PM Physical prototyping to design a future workplace – Sarah Forde and Tom Treffry
  • 8:00 PM- Exeunt and downstairs for drinks and further discussions/networking, etc.

The presenters

Sarah Forde

Sarah Forde transitioned in to service design from management consulting in 2017 , with an enquiring mind and a passion for transforming services through the discipline of human centred design. She has developed her passion and skills over nine years, delivering complex transformation projects through service and system re-design, both in Australia and the UK.

Tom Treffry

Tom Treffry is a corporate sustainability expert, committed to helping organisations address environmental issues and create positive social impact through wellbeing and responsible procurement. Tom is an MBA candidate at AGSM and passionate about using design thinking to help organisations create shared value.

Main Photo by VanveenJF from Unsplash

Intelligent Agents and You – IxDASyd 11 Apr 2019

April’s event will be the first run of IxDASydney’s invitational, where our call-out to the community to submit short presentation ideas bore immediate fruit. The first one joins Oli Weidlich to share their insights into creating an effective highlight reel to better communicate your findings. Then Oli will share his extensive experiences about effective intelligent agents. If you’re interested in bringing your 15 minute talk to the IxDA Sydney posse, just fill out our invitation to speak at IxDASydney.org/speaking to be considered.

The presentations

Intelligent Agents and You – Oliver Weidlich

Intelligent Agents like Google Assistant, Siri and Alexa are becoming more and more prevalent in a range of products we use; from our mobile, to our car, to our home. What’s the difference between them and more importantly what’s the difference in the relationships that you can have with them. How do you design for the personality of the Agent and the services that you’rer interacting with?

The value and ease of highlight reels – Janek Gonsalkorale

Sometimes a presentation or a slide deck just doesn’t get insights into your stakeholders heads. Highlight reels can be a great bridge for creating empathy with your customers. But who has the time for that? I hear you say, especially with all the research and synthesis you have to do. And how do I get started? Although no Werner Herzog, Janek will show you a few tips and tricks of the trade.

interaction19 Redux

Joe will present a quick review of some of the highlights from IxDA’s international conference in Seattle this February.

Agenda (please arrive before 6:15PM)

  • 5:30-6:25 PM Check in, drinks, food, networking
  • 6:30-6:45 PM Intro and welcome and general IxDA Sydney information
  • 6:45-7:05 PM interaction19 Redux – Joe
  • 7:05-7:20 PM Digestible insights – Janek Gonsalkorale
  • 7:20-7:25 PM Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 7:25-8:00 PM Intelligent Agents and you – Oliver Weidlich
  • 8:00 PM- Exeunt and downstairs for drinks and further discussions/networking, etc.

Get Tickets

About the presenters

Oliver Weidlich

portrait of Oliver Weidlich

With 19 years of user experience consulting to Australia’s top companies, it’s likely you use a service that Oliver played a part in designing across mobile, desktop, wearables, smart devices, and voice. He is the Director of Design & Innovation at Mobile Experience and his clients have included Qantas, Telstra, Optus, Atlassian, NRMA, ABC, Museum of Contemporary Art, Commonwealth Bank and Westpac. He also loves working with start-ups to help them achieve their dreams, especially in the IoT & wearables space, across health, agriculture and automotive. He is an international conference speaker, advisory board member, mentor, and teaches Interaction Design at Sydney University.

Janek Gonsalkorale

Experience designer, semi-pro thinker, and under appreciated pun maker. Always up for a conversation about how much better Zack Snyder movies would be if he just listened to a screenwriter.

Mapping Service Ecosystems Workshop – May 9, 2019

Want to take your stakeholder workshop facilitation skills to the next level? Learn the basics of service ecosystem mapping and how it applies to identifying and solving system level problems in this hands-on workshop.

While the increased popularity of service blueprints and customer journey maps is an encouraging sign for the proliferation of service design into the mainstream experience design toolbox, the fact remains that by themselves, they aren’t always the ideal methods when dealing with senior business stakeholders in the context of overall business discovery and strategy. The theory behind systems thinking and an approach to visualize the service ecosystem at a high level should be part of the toolkit of every design strategist.

Learning the basics of facilitating ecosystem mapping exercises goes a long way towards being able to identify the role and influence a company has in its ecosystem, and pinpoint which key parts of that ecosystem should be given strategic priority (and consequently be journey mapped/blueprinted in detail if those journeys are deemed critical). Understanding an organization’s ecosystem is not (just) about visualizing and diagramming it. Being able to identify and apply the right lenses to craft a visual representation that tells a compelling story can become a key sensemaking tool in your arsenal.

Get Tickets

About the Facilitator

Cornelius Rachieru is the Founder and Managing Partner of Canadian UX consultancy Ampli2de Inc., where he explores his fascination with the politics of design while leading enterprise-scale experience and service design projects. Over the past 15 years, he has managed a number of large UX teams as UX practice leader at Deloitte Canada and Shaw Communications, He has consulted in a wide range of industries, from technology to financial services, healthcare, enterprise risk management, autonomous transportation and law.

Cornelius is also the Founder, Co-chair and Creative Director of the popular CanUX conference, Canada’s largest and longest running annual UX event. A self proclaimed night owl (he is originally from Transylvania), he loves red eye flights and is a nomad at heart.

Designing Beyond the Typical – 21 Feb

Photo by Gyorgy Bakos on Unsplash

We’re proud to be kicking off the new year with a couple of great speakers at our Barangaroo home for 2019, Macquarie Bank. Both presenters want us thinking beyond the basic, beyond the typical, beyond where many of us spend out time, in front of computers and devices and considering a local market, a local collection of people. That’s why this session is particularly interesting as Gerry talks about what’s not being adequately considered in these new interfaces, and Selena brings understanding to the spectrum of diverse considerations that lead to memorable impact.

Speaking of impact, we’re trialling Humanitix for this event, and you are offered the option to donate to this month’s charity, Yalari. It’s not required, but just if you feel like it.

Yalari is a not-for-profit organisation offering secondary education scholarships at leading Australian boarding schools for Indigenous children from regional, rural and remote communities.

Agenda

  • 17:30-18:25 Drinks, food, networking
  • 18:25-18:45 Welcome and general IxDA information
  • 18:45-19:15 First presentation
  • 19:15-19:25 Shoutouts (roles available, projects seeking volunteers, other events of interest)
  • 19:25-20:00 Second presentation
  • 20:00 Exeunt and downstairs for drinks and further discussions/networking, etc.

Get Tickets

Gerry Gaffney – Design for mobile is a dead end

We often act as if the mobile phone were the pinnacle of human endeavour, instead of the short-term work-around it really is. The devices are too small, too big, too clunky, too limited, too distracting, too demanding to present a genuinely interactive and unobtrusive experience with the datasphere. And the touted replacements – heads-up displays, smart things, Home/Alexa/Siri are lamentably poor. So where does that leave Interaction Design and UX Design? Is it time to pack up our gear and go to the beach?

Selena Griffith – What I learned about experience design, innovation and entrepreneurship from 3 weeks in India and Myanmar

Designing memorable experiences is a passion of mine. I often have to juggle multiple stakeholders with varying needs and goals. Over the past 3 months I have designed and delivered 3 offshore courses in Indonesia, India and Myanmar. In this presentation I will discuss the insights I have gained through delivering these across language, culture, age, philosophy and discipline barriers along with what I’ve learn about innovation, entrepreneurship and delivering impact. I’ll take you on a full emotional rollercoaster from laughter to tears and back again and we’ll have some fun and learn stuff along the way. Oh and I’ll also shamelessly plug my book at the end.

The Presenters

Gerry Gaffney

Gerry has been in UX design for many years, working in private and public sectors. He’s co-authored a couple of books (Forms That Work, The Usability Kit), he’s been Director of Publications at UXPA.

Twitter: @GerryGaffney,
LinkedIn: linkedin.com/in/gerrygaffney,
WWW: infodesign.com.au

Selena Griffith

Selena is a design and systems thinker and educator with 30 years of user centred design and 20 years of education experience. She is passionate about creating cross disciplinary learning experiences which provide opportunities to experience new perspectives, places and people paired with a goal of creating positive social and environmental Impact through considered innovation and entrepreneurship practices.

Twitter: @selenajoy2 , LinkedIn: linkedin.com/in/selena-griffith , www: www.csi.edu.au/

Design Operations essentials – Workshop with Dave Malouf

Historically, design practices have focused on process, methods, and craft. But this limits design’s potential—design leaders can provide more value to their organizations by implementing robust DesignOps. In Design Operations Essentials, Dave Malouf will introduce participants to the three lenses of DesignOps, and how each one helps an organization increase the value it gets from its design practice. Participants will learn frameworks from strategic thinking and service design so they can start developing their own operational models for their design practices.

Who this is for

If you are in the early stages of implementing design operations practice in your organizations, this workshop will teach you both a broad and flexible definition of design operations as well as tangible activities for how to start.

What you’ll learn

  • How to create a plan and execute DesignOps for managing teams—from recruitment through promotion and even off-boarding
  • How to develop assessment criteria to evaluate and select current software for supporting design operations
  • How to develop methods for optimizing workflows
  • How to integrate DesignOps roles and responsibilities into the wider design organization.

Agenda

Section 1: What is Design Operations and Why Now?

  • Framing Design Operations as a support structure for Design Practice
  • Forces that are pushing DesignOps to gain attention now
  • The Three Lenses of Design Operations

Section 2: Getting to Your Design Value Proposition

  • How Design adds value to an organization
  • How you want to be valued by the rest of your organization
  • Understanding how your organization currently values your design contributions

Section 3: Finding Your Design Operations Breakdowns

  • Introduction to the DesignOps Canvas
  • Using the DesignOps Canvas to evaluate your current operations

Section 4: Building a New Vision for Your Design Operations

  • Using the DesignOps Canvas to imagine a new Design Operations practice
  • Using a Service Blueprint to push the details of that practice forward

About Dave Malouf

Dave is a writer, teacher, and facilitator helping to teach designers how to build strategic, visionary, empathetic, and creative organizations.

Dave Malouf is passionate about how technology can help people connect to each other and help them achieve their personal and organizational goals. As a veteran design leader, strategist, facilitator, researcher, and educator he has worked with some of the largest and fastest growing organizations globally. He is taking that experience and passion and helping organizations amplify the value they get from their investment in design. Dave is a writer, teacher, and facilitator sought after around the globe for speaking and workshop engagements helping to teach designers how to build strategic, visionary, empathetic, and creative organizations.

Brought to you by IxDA Sydney and Enterprise UX Sydney

Beyond the Hero’s Journey Oct 25

Hand holding several leaves in a fan, from fresh and green to faded orange, while standing in the woods.For our first of many IxDA Sydney events at Macquarie Bank we have decided to focus on the value of stories in design processes. Stories run through many of our research, design and deployment activities. We elicit stories from people, we tell stories in customer journeys, we may employ personas and stories in the design process and there probably no shortage of user stories written as part of the build process.

Dreu Harrison: Stories in organisations.

Stories and storytelling are enjoying unprecedented attention recently, both as features of culture and products of design. However, the analysis of stories is popularly reduced to a study of form, a repetition of certain archetypal characters and plots. This presentation will consider how we can both respect and go beyond this devotion to the heroic, considering the ways we can expand our use of stories to better represent organisations (story as identity), structure experiences (story as journey), and plot objects (story as form).

Melody Ha: Storytelling in immersive technologies.

Melody Ha will be drawing from her experiences with dramatic and thematic presentations, and story-telling within virtual reality and immersive environments, to share the value and power of storytelling to give interfaces better meaning. Although Melody is not a designer by training, her wide experience of storytelling across several media, informs how she guides designers to consider how to approach immersive virtual reality. Melody will outline the challenges and considerations when designing a virtual reality product or content that carries meaning and clarity through to the final product.

Our first IxDASydney #Upfront

In addition, Melody will be presenting as an #upfront, where she will be joined onstage by a few volunteer non-participants, as Lauren Currie described so well at UXAustralia in Melbourne this August. If you are interested in how you can do this at one of your events, or are just curious about what it is, have a look at We Are Up Front for more information.

About the speakers

Portrait of Dreu HarrisonDreu Harrison

Dreu has spent over 10 years researching and applying new ways to understand client situations and solve complex problems. He started out undertaking doctoral research on resolving wicked problems using conversation and co-design. On completion, he honed his consulting skills at Second Road, a strategic innovation consultancy recently purchased by Accenture. In 2017, he co-founded Pivot, the business strategy and innovation unit within Frost*collective. In the last 12 months, he has worked with a range of clients including Macquarie Capital, CBA, Telstra, UTS, UNSW, and NSW Family and Community Services. Dreu enjoys bringing insights from outside into business, drawing on the humanities and design to drive more innovative outcomes for his clients.

Portrait of Melody HaMelody Ha

Melody is a multi-disciplinary producer with experience in a wide variety of mediums, from virtual reality to webseries, live action and animation, and everything in between – even the VIVID projections on the Sydney Opera House! Her interactive 360 thriller film 30 Minutes of Danger will be premiering at Melbourne International Film Festival, and she is currently producing VR Game, Sky Kraken: One For All. Last year she also produced the 2D animated webseries The Ibis Queen as part of the Fresh Blood initiative, and animated children’s webseries, Reggie and Friends. Her experience in post-production and animation combined with her past life as an actor give her the best combination for creating films with a creative and logistical eye.

Melody is currently in development for the VR series Remember and 300 Minutes of Danger at The Pulse Originals, and has recently launched website and interview series THE GREAT WAVE, which explores Asian-Australian creative talent. She is now currently producing two female powered comedy webseries, Chikas and Not That Easy.

Tickets now available on Eventbrite

IxDD Diversity and Inclusion in Design-Panel Discussion – Sept 25

IxDA Sydney, in association with Adobe, are very proud to bring you a panel discussion for the first World International Design Day 2018 #IxDD alongside over 50 other cities around the world. This year’s theme is Diversity and Inclusion in Design and we are excited to have a stellar line-up to speak on a panel about this exciting and relevant topic.

We are very pleased to welcome experts in this area, Manisha Amin, Ashlea McKay, Meera Pankhania and Sarah Pulis, alongside you and your participation.

We will be asking our community for some questions before the day (Tweet to @IxDA_Sydney with the hashtag #IxDASydQA) to get us started, but we will also take questions from the audience as the discussion evolves on the night.

Reserve your spot now

The panellists

Dr Manisha Amin

Dr Manisha Amin is the CEO of the Centre for Inclusive Design (formally Media Access Australia), a not-for-profit social enterprise that uses the power of the marketplace. As the real and the digital worlds collide CfID help people to build and design products, services and policies that are inclusive and usable to as many people as possible. As technology becomes more complex they work to provide simple solutions to that everyone has opportunity to participate in economic, social, civil, political and cultural life.

Ashlea McKay

Ashlea McKay is a freelance UX researcher, writer and keynote speaker with more than 8 years of experience in UX spanning both the public and private sectors in Australia as well as the international start-up space. She comes from an industrial design background and co-founded UX advice column UX Agony Aunt with Optimal Workshop in 2015. Ashlea is a proud autistic person who was diagnosed later in life at the age of 29 and is currently writing her first book on life as an autistic UXer that will also explore research and design for autism. www.ashleamckay.com

Meera Pankhania

Meera has over 14 years experience working with digital agencies and consultancies and is the former Head of Accessibility and User Experience at AbilityNet, where she helped deliver the most inclusive Olympic Games in London 2012. At the DTA, Meera was a Product Manager and Service Designer on the Identity Program (GovPass) and is currently heading up the Service Design practice at the DTA. Meera has worked for global organisations including British Telecom, HSBC, Microsoft, The United Nations and Walmart.

Sarah Pulis

Sarah Pulis is director of accessibility services and co-founder of Intopia, Australia’s fastest growing digital accessibility consultancy dedicated to creating an inclusive digital world. Sarah has worked in digital accessibility and inclusion for over 8 years, including as Head of Accessibility Services with PwC Australia and digital accessibility evangelist and specialist for Media Access Australia. Sarah is founder of A11y Bytes, a series of events run across Australia for Global Accessibility Awareness Day and A11y Camp, Australia’s premier conference on digital accessibility and inclusion. She is also co-organiser of the Sydney Web Accessibility and Inclusive Design Meetup.

Reserve your spot now

With the support of Adobe, IxDA.org and BCG Digital Ventures

Trying to be a Good Ancestor – Alan Cooper and Renato Verdugo – Sept 4

Alan and Renato will be conducting a co-discussion/presentation  and taking questions from the audience hot on the heels of their presentations at UX Australia in Melbourne.

Ancestry Thinking: Keeping Tech On Our Side

Register now on Eventbrite.

University of Sydney LogoIn association with the University of Sydney Architecture, Design, and Planning campus.

About the Participants

Alan Cooper

bald man smiling at the camera, wearing a blue shirt with a window and cityscape behind him

Alan Cooper wants to be a good ancestor. That is why he is the co-creator of the “Ancestry Thinking Lab.” It’s an organization dedicated to finding and teaching practical methods for assuring that technology products behave in an ethical manner. This is just his latest effort in a long career as an inventor and  thought leader in the world of software.

In 2017, Alan and his wife, Sue, sold Cooper, the company they had founded 25 years earlier. It was the very first interaction design consulting firm. Early on he established the basic design methods that are used across the industry today and helped to popularize the notion that digital technology shouldn’t terrorize its human users. In particular, his invention, design personas, is almost universally used in the field. He shared his tools, knowledge, and experience in two best-selling books, still in print and widely referenced. The company’s new owners are a European design firm, Designit, owned by Wipro, a tech company based in Bangalore, India.

In 1988 Alan invented a dynamically extensible visual programming tool and sold it to Bill Gates, who released it to the world as Visual Basic, arguably the most successful programming language ever. This is how Alan earned the sobriquet, “The Father of Visual Basic.” He started his first software company in 1976 and produced what has been called “The first serious business software for microcomputers.”

In 2017, Alan was named a Fellow of the Computer History Museum in Silicon Valley, California. In 1998 he was named a Visionary by the Silicon Valley Forum, and in 1995 Bill Gates named him the first Windows Pioneer.

In 2011, Cooper left Silicon Valley to live on a 50-acre former dairy farm in the rolling hills north of San Francisco where he continues to advocate for more humane technology.

Twitter: @mralancooper and on Medium

WWW: ancestrythinking.commonkeyranch.com

Renato Verdugo

Young man with short dark hair and a small beard, smiling

Renato is an interdisciplinary UX researcher, with a background in both Computer Science, and Aesthetics & Art Theory. He currently works at YouTube in New York City.

Believe in Better – an #upfront with Lauren Currie OBE Aug 21

In a world of broken systems, intractable problems and too little time, our obvious choice is to just keep going. Lauren Currie spells out why, when it comes to doing good, it’s time to recognise that brilliant ideas demand brilliant teamwork.

Lauren believes that the design process can help all of us tackle social problems and imagine how work could be better. She will share stories that will stir your heart and leave you asking “what is the right problem to solve?”

About #upfront

#upfront is a way for people who would one day like to speak onstage experience the stage without the pressure of performing. #upfront is dedicated to changing confidence. Here’s what other people from London and from Manchester who have sat #upfront have to say about the experience.

About Lauren Currie OBE

Woman with long straight brown hair and bangs wears a sleeveless white dress against a white background and white desk. A red notebook and pen is on the desk in front of her.

Lauren (aka @redjotter) is a European designer and entrepreneur from Scotland. She lives in London and spends her time as MD of NOBL in the UK and Europe, and founder of #UPFRONT.  She speaks on global stages around the world from Sydney to Beijing, and New York to Hong Kong. She teaches at leading educational institutions from INSEEC to the University of Dundee, coaching the next generation of designers and doers. Prior to NOBL, Lauren was Director of Design at Good Lab.

Lauren co-founded Snook, an award winning global design consultancy based in London and Glasgow. Management Today recently named Lauren as one of the UK’s top 35 business women under 35. She designed and led Hyper Island’s new MA in Experience Design and was recently featured in ELLE UK as 30 women under 30 changing the world. Last year she was awarded an OBE for her services to design and diversity.

Tickets available on Eventbrite now, as soon as you register you’ll receive an invitation to sit #upfront.

University of Sydney LogoIn association with the University of Sydney Architecture, Design, and Planning campus.

Create a user onboarding compass – Krystal Higgins workshop – Nov 10

A cup of black coffee on a table with the word BEGIN written on it.We work hard to get new users. When they come to our digital experiences, we want them to have a great first impression…and, usually, we want them to stick around! That’s where user onboarding comes in. Effective user onboarding guides new folks from first time use to long term commitment, and does so at a meaningful pace.

This workshop will give you practical strategies for designing onboarding that provides value beyond the first run. We’ll look at how to build it like a compass that guides users in different situations to the same destination, instead of as a rigid, disjoint, and hard to maintain flow.

Through a combination of presentation and fun group exercises done with a sample product, you’ll learn how to:

  • Identify key actions across the user journey that onboarding can support
  • Break down key actions into modules and scaffold them with guidance
  • Develop a toolkit of diverse onboarding techniques that fit your product and users
  • Apply select educational principles to onboarding

This workshop is perfect for beginning to intermediate designers who are just getting started on onboarding design, those currently redesigning an onboarding experience, or anyone interested in building better in-product education.

Krystal presented on this topic to #IxDASyd in April 2018.

Facilitator: Krystal Higgins

Krystal is a senior user experience designer who loves tackling complex design challenges. An area she is extremely passionate about is the onboarding of new and existing users. She shares tips for designing in-product education on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.

In addition to teaching teams about guiding users, Krystal designs all sorts of experiences for web, mobile, and wearable products. She has worked at companies like NVIDIA, eBay, and, currently, Google, where she helped launch Android Wear 2.0 and now works on new opportunities for Google Photos. Krystal rounds out her design work with watercolour painting and scuba diving.

Book your place on Eventbrite