Create a user onboarding compass – Krystal Higgins workshop – Nov 10

A cup of black coffee on a table with the word BEGIN written on it.We work hard to get new users. When they come to our digital experiences, we want them to have a great first impression…and, usually, we want them to stick around! That’s where user onboarding comes in. Effective user onboarding guides new folks from first time use to long term commitment, and does so at a meaningful pace.

This workshop will give you practical strategies for designing onboarding that provides value beyond the first run. We’ll look at how to build it like a compass that guides users in different situations to the same destination, instead of as a rigid, disjoint, and hard to maintain flow.

Through a combination of presentation and fun group exercises done with a sample product, you’ll learn how to:

  • Identify key actions across the user journey that onboarding can support
  • Break down key actions into modules and scaffold them with guidance
  • Develop a toolkit of diverse onboarding techniques that fit your product and users
  • Apply select educational principles to onboarding

This workshop is perfect for beginning to intermediate designers who are just getting started on onboarding design, those currently redesigning an onboarding experience, or anyone interested in building better in-product education.

Krystal presented on this topic to #IxDASyd in April 2018.

Facilitator: Krystal Higgins

Krystal is a senior user experience designer who loves tackling complex design challenges. An area she is extremely passionate about is the onboarding of new and existing users. She shares tips for designing in-product education on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.

In addition to teaching teams about guiding users, Krystal designs all sorts of experiences for web, mobile, and wearable products. She has worked at companies like NVIDIA, eBay, and, currently, Google, where she helped launch Android Wear 2.0 and now works on new opportunities for Google Photos. Krystal rounds out her design work with watercolour painting and scuba diving.

Portfolio Review Cancelled

We have decided, that as there is a UX Mega Meet Up in Melbourne on the same night,  we wouldn’t want to block the lovely people of Melbourne the opportunity to attend those events.  Rest assured, we will be running one in Sydney soon.

We all know how hard it is to pick the right samples from your work to show your talents in their best light when approaching an interview. We can also appreciate that it is very hard to get good examples together when starting out after your education or training has just finished. Getting the right samples together can be very hard work. The same is true for either beginner or veteran; how can I show my work in the best light?

Last year we held a Portfolio design review in Sydney on the workshop Tuesday of UX Australia, and it was so well received, with over 30 portfolios reviewed we decided to take the idea on the road and redo it in Melbourne this year.

Sketchnoting with Ben Crothers – July 14

Beyond stick figures and empathy maps: clever sketching for user experience and strategy

In a world where we each have about 34Gb of data coming at us every day, it’s more important than ever in our work as designers, researchers, product managers and entrepreneurs to separate the signal from the noise, to distil essence and make meaning out of it all, and to explain our ideas and concepts in compelling ways.

Sketching is a fantastic way to do this!

No matter what you think your sketching ability is, Ben Crothers will show you how to power up your sketching skills for thinking and communicating visually with your team.

Make sure you bring along a sketchbook and markers!

This highly practical hands-on session will include sketching basics to express ideas (not art), sketching user interfaces and flow, communicating research insights and solving problems with visual metaphor, and sketching for conceptual modelling and systems. Bring a sketchbook (A5 or A4 blank paper) plus your choice of markers. Artline 0.4mm are perfect, regular Sharpies tend to be too thick (and they bleed), but you can bring them if you want to. Colour markers and art markers are also fab. 

Takeaways:

  • Simple but effective sketching tips and tricks you can use to level up the quality of your product and service design
  • A 4-step process to explain complex concepts using visual metaphor for maximum impact
  • A range of visual patterns to use on the whiteboard to help facilitate more effective problem-solving, collaboration and decision-making amongst teams, stakeholders, and clients

Book Discount for all attendees

Ben will be bringing copies of cracking new book for designers, researchers, product managers and entrepreneurs called Presto Sketching: The Magic of Simple Drawing for Brilliant Product Thinking and Design, which will be offered for $30, an almost $10 saving.

About Ben Crothers

Ben has over 20 years’ experience in digital design and strategy, and has helped a wide range of products, services and campaigns to increase their market share and profit. Right now he is Principal Designer at Atlassian, where he helps teams with customer research and analysis, product strategy, and patterns to work together more effectively. Above all, Ben wants everyone to be just as good at the whiteboard as they are at the keyboard, to be better at thinking, communicating, and solving problems visually.

Book Now! https://ixdasyd-sketchnoting.eventbrite.com.au

Designing friendly experiences in chat platforms April 14 with #slack’s Bear Douglas

Sat April 14 at the NSW State Library

There’s several decades of history and precedence for many interfaces we’ve become accustomed to. Buttons, dials, sliders, levers and other controls are familiar from their metaphorical translation across from the physical world to the digital/virtual one.

Creating good user experiences for apps inside messaging platforms poses a relatively new design challenge. Messaging platforms shake up the types of input that apps can accept, change designers’ canvas size, and demand a different set of assumptions about how users communicate. In this workshop, we’ll practice designing good user experiences for apps inside chat, addressing questions like: what problems make sense to solve through messaging platforms? How can you design experiences that are efficient, effective and friendly? Where does conversational UI make sense, and where should you rely on traditional elements like buttons?

This workshop will be facilitated remotely, by Bear Douglas, straight from   slackHQ in California. Formerly of Twitter and Facebook, Bear has a lot of experience with messaging systems and leading workshops remotely. Slack have also kindly donated a stack of their App UI Guidelines for all participants.

This workshop has three phases:

Bringing a workflow to messaging

What user experiences make sense to bring to messaging platforms? What kinds of tasks are made more efficient or more pleasant through a conversational interface?

Designing for onboarding

Although many people nowadays have interacted with chatbots, many have not. A good onboarding flow needs to introduce your product and invite an end user to make the most of it.

Building a conversation

You will pick one of the tasks they identified as being suited for a chat platform, and design the user story end to end.

Facilitator: Bear Douglas

Bear Douglas leads Developer Relations at Slack, where she and her team help developers build more pleasant and productive ways to work. Before Slack, she led the Developer Relations teams for the mobile and data platforms at Twitter, and worked on native mobile DevRel at Facebook and Parse. She’s passionate about developer experience, great documentation, and a-cappella music.

Tickets available at Eventbrite. Register now!

Design Foundations for Interactions in a Networked World, February 2017

A workshop exploring the new foundations of design for the networked world. Includes sketching techniques for exploring the properties of digital products including Agency, Opacity, and Feedback.

Foundations give us practices and language to understand, manipulate, and communicate the underlying properties of our medium and materials. In this workshop we will discuss new foundations that apply to interaction design, software driven systems, and the aesthetics of the networked world. We’ll learn what they are and how to practice applying them to complex problems.

The workshop will have useful practices and info for all levels of experience. The participants will learn a few hands-on techniques that they can use directly for their own work, including some sketching techniques, critique, and new concepts for communicating and thinking about their designs. Matt will be facilitating the workshop remotely from Toronto but as IxDA Sydney has managed in the past, fully present and attentive.

Attendees of this workshop will gain insights and abilities into how to bring sketching into techniques, effective critiquing, and to apply strategic thinking at any level of zoom inside their orhganisation.

This workshop would be valuable to the following roles in senior indivdual contributor or management roles:

  • Designers
  • Developers
  • Product Managers
  • Content Strategists
  • Researcher

Matt Nish-Lapidus

Matt Nish-Lapidus is an independent designer and creative technologist based in Toronto, Canada, a design instructor at the Copenhagen Institute of Interaction Design (CIID), and an active musician and artist.

His work has included everything from a digital library catalog in use all over the world to enterprise software, video games, and large-scale public installations. He spent the first few years of his career assisting international new media artists including Stelarc and David Rokeby while developing his own art and design practice. He has since worked with organizations as big as Coca-Cola and as small as un-funded startups.

Over the past 10 years Matt has focused on developing a design practice that addresses the opportunities and challenges of living in a networked world, and how we can use beauty and expressiveness to make better products.

Workshop has been cancelled due to Facilitator unavailability.

IxDA Sydney Portfolio review, Aug 8 at UX Australia

Portfolio Review, August 8, 5:30-8PM, Hilton Sydney

We all know how hard it is to pick the right samples from your work to show your talents in their best light when approaching an interview. We can also appreciate that it is very hard to get good examples together when starting out after your education or training has just finished. Getting the right samples together can be very hard work. The same is true for either beginner or veteran; how can I show my work in the best light?

In collaboration with UX Australia we will be holding a portfolio review session with top UX Seniors and Managers on the evening of August 8 at the Hilton Sydney, Level 1.  IxDA Sydney Senior members will give a 30 minute session to review your portfolio in order to help you put your best foot forward in interviews and the selection process.

If you are a new, beginner or well established Interaction Designer, CX/UX/SD Practitioner, or recent graduate, book an appointment for a session without the pressures of a real job interview.

Climbing Strategy Mountain: Mindset and tools to amplify your value

Sydney Cityscape at dusk

Based on Dave’s recent book published by UXPin, this half-day workshop on strategic planning will add or enhance the skill of strategic thinking that few designers are taught in their career paths. Thinking strategically is a valuable skill especially for those wishing to take on roles of leadership and management. This workshop will teach mid-level practitioners and managers to think and plan strategically utilising a set of valuable frameworks that can be used with cross-functional teams upon returning to work after the workshop.

The workshop will have 3 sections that follow the primary metaphor of a mountain climb. First, the creation of a vision that helps you find the “peak” your expedition will advance towards. Then map out the “path” you’ll use to achieve the goal of the vision, and helps all stakeholders with related goals along the way. Finally, how to use the key points along the path to observe, measure, reflect, evaluate, learn and adapt.

Attendees of this workshop will gain the following insights and abilities:

  • Insight into how an outcomes-oriented approach to strategy can help individuals create value for your organization.
  • A methodology for project planning their day to day activities to meet strategically valuable goals.
  • A framework that will allow them to go back to work and apply strategic thinkng at any level of zoom inside their organization.

This workshop would be valuable to the following roles in senior indivdual contributor or management roles:

  • Designers
  • Developers
  • Product Managers
  • Content Strategists
  • Researchers

By taking this workshop you’ll be able to go back to work with a strategic mindset and set of tools that will amplify your own contribution to your own organisation as well as your team’s.

Bio: Dave Malouf is a design studio coach specialising in how to help organisations amplify the value their design teams produce.

In conversation with Rachel Nabors (Microsoft, Seattle)

In collaboration with Respond conference and SydCSS, IxDA Sydney are hosting one of the leading minds in animation and web design, Microsofts Rachael Nabors. This interactive Q&A session chaired by Katja Forbes, local leader for IxDA Sydney and Fiona Chan, Local Leader of SydCSS, will explore hot topics related to web animation including:

  • challenges for web animation: it sits squarely at the intersection of web development, UX, and design. If these three groups are siloed or have communication problems, they can’t produce consistent, meaningful UI animation.
  • tools and devices for communication of web animation
  • improving UX with animation
  • the needs of motion designers coming into web development from the animation and app development industries

The Q&A session will be followed by beer & cider sourced from Newtown’s local drinks purveyor, Young Henrys in the Faculty of Architecture & Design.

Rachel works on the Edge browser at Microsoft. She also does a lot of work with animation on the web, cultivating the community around this important growing component of solid web design.

Rachel believes the future of the web is in motion. Literally. Motion design and UI animation are among the last things standing between web design and native app development. Good animation is the difference between a clunky jump-cut interface and a flowing gestural one; the difference between an interactive story game and a picture book.

She’s been crazy about this field since she gave her first talk on making music videos with CSS animations and HTML5 audio, and has been traveling the world, giving talks and training sessions on the topic and writing about her findings ever since.