Recognising the human in design

Photo by Mikito Tateisi on Unsplash

Longtime friends of IxDA Sydney come to inaugurate our new location with two different but related presentations.

Elle Geraghty: Why content matters

Content is the key reason anyone visits, engages with, shares, navigates, reads, plays with and returns to your digital offering. Learn why it is so important to get content right, plus tips for setting up a super effective content strategy.

Karina Smith: Becoming human-centred at scale: the journey of Queensland Government

With a drive to put customers at the centre service delivery, Queensland Government is on a journey to embed design practices at scale in order to implement a more customer-centred approach to designing and improving government services. Meld Studios worked alongside Queensland Government agencies to apply an human-centred design approach to developing a framework for building design capability. This resulted in a solution specific to the context of Government that accommodates the diversity of roles and integrates with existing Government processes, culture and constraints. The work won the 2018 Good Design Award® of the Year.

In this session, Karina will share the collaborative, iterative approach to the design of a design capability building framework that led to successful adoption at scale, and outline the importance of going beyond ‘practitioner design capability’, sharing the mindsets that contribute to the successful adoption of human-centred ways of working more broadly.

The presenters

Elle Geraghty

Elle is one of Australia’s most well-known Content Strategists. She is an international speaker and coach who has been working in content strategy for over 15 years. She has helped organisations like Qantas, The Australian Museum, Atlassian and the NSW Government improve their content strategy. She runs the Sydney Content Strategy meetup and is dedicated to raising the profile of content strategy in Australia.

Karina Smith

Karina is an award-winning designer, educator and humanist who has worked with some of Australia’s largest corporations and government agencies over the past 20 years to take a design-led approach to complex service transformation programs. Karina brings a unique combination of experience in human-centred design, technology and psychology to look at problems from multiple perspectives. She has been led strategic design initiatives to support all aspects of organisational culture, structure, process and technology reforms.

Karina is keenly involved in design education and design leadership, regularly speaking at conferences in Australia and abroad. She works alongside teams within organisations to help build their design capability, and has developed frameworks and toolkits that help designers and non-designers alike to build deep empathy with their customers and apply design methods to transformation.

Tickets available July 19 on Eventbrite.

Practical Practice from Professional Practitioners July 5

This next IxDA Sydney focusses on a few practicalities from the industry that you can apply to your everyday practice with voices from both Education and Industry.
Photo by Barn Images on Unsplash

Gary Bunker: Research: Perils, Pitfalls & Pointers

Gary Bunker brings decades of experience to present a breakdown on the pitfalls of research and how to avoid them, a gathering of the issues he sees every day and how to avoid them in your research. Gary’s been working in this space for decades and brings a commitment to humans, their needs and behaviours to everything he does.  A collection of hints and tips on how to run your research, what to do and what to avoid, where to run it and when to run away.

Martin Tomitch: Design. Think. Make. Break. Repeat.

Martin from the University of Sydney will be highlighting several of the tools and techniques to help you get to usable and delightful solutions to your design projects.

Martin will talk about two recent projects from the Design Lab at the University of Sydney: A new handbook of methods, “Design. Think. Make. Break. Repeat.“, and a new online course on “Innovation through Design” available through Coursera. The talk will give a glimpse into some of the 60 methods included in the book, provide practical tips for using the book in design projects, and showcase some of the online course videos filmed across three Sydney-based design offices. The two projects and their purpose will be contextualised within the role of design in a rapidly changing world in which unprecedented global challenges meet emerging technological opportunities.


The Presenters

Portrait of Gary BunkerGary Bunker

Gary’s been working in UX since the days of tape and card readers, on everything from AI- based zero interface designs to missile systems and ovens (only one of those caused risk to life, by the way, and it wasn’t the missile). He has a particular focus on making the world easier to use for those who need it most – so these days he primarily works in the health and accessibility spaces, and loves the work! See More of Gary’s work at www.thefore.com.au

Portrait of Martin TomitschMartin Tomitsch

Martin Tomitsch is Associate Professor and Chair of Design at the University of Sydney School of Architecture, Design and Planning and Director of the Design Lab. He received his PhD in Informatics from the Vienna University of Technology. His research focuses on the role of design for shaping the interactions between people and technology. He has been teaching interaction design in university programs since 2004, is state co-chair of the Australian Computer-Human Interaction Special Interest Group (CHISIG), visiting lecturer at the Vienna University of Technology’s Research Group for Industrial Software (INSO), and visiting professor at the Central Academy of Fine Arts, Beijing. Martin on Twitter: @MartinTom

Book now: https://ixdasyd-180705.eventbrite.com.au

Specific to Systems – April 12

Matt Anderson from Canva will be talking about the The process of setting up and maintaining the design system at Canva. As well as how the learnings can be applied to products and projects of all shapes and sizes.

In addition, we also have Krystal Higgins from Google. It’s tempting to create one-size-fits-all onboarding experiences, constrained to a new user’s first day with your product, but onboarding can serve a much broader purpose. Products are constantly evolving, people are constantly learning, and everyone acclimates at different speeds. In this talk, Krystal will share how the techniques that underpin onboarding can be effective at other points in the customer journey. You’ll see why it’s important to design guidance that addresses a range of product and user situations, and how onboarding makes sense as part of a longer-term approach to guidance in your product.

The presenters

Matthew Anderson

Matt is a Product Designer at Canva, an online design and publishing tool which makes graphic design simple for everyone. Since launching in 2013, Canva has grown to over 10 million users across 190 countries, with more than 400 million designs created, at 13 designs per second.

Matt looks after the design system at Canva to ensure a seamless editing user experience. He brings with him over 8 years of experience, having looked after product design for several startups.

Twitter | Website

Krystal Higgins

Krystal is a senior user experience designer who loves tackling complex design challenges. An area she is extremely passionate about is the onboarding of new and existing users. She shares tips for designing in-product education on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.

In addition to teaching teams about guiding users, Krystal designs all sorts of experiences for web, mobile, and wearable products. She has worked at companies like NVIDIA, eBay, and, currently, Google, where she helped launch Android Wear 2.0 and now works on new opportunities for Google Photos. Krystal rounds out her design work with watercolour painting and scuba diving.

Twitter | Website

Tickets available on Eventbrite  Monday April 9 at 10AM

Professor Genevieve Bell, Wed Feb 21

Photo by Andy Kelly on Unsplash

Starting the year off on a high, we have the pleasure of bringing Professor Genevieve Bell to the meetup, who has come to share her thoughts about “Talking to Machines”, a continuation and extension of her Boyer lectures late last year.

Professor Bell is the Director of the 3A Institute, Florence Violet McKenzie Chair, and Distinguished Professor at the Australian National University (ANU), as well as a Vice President and Senior Fellow at Intel. Prof Bell is a cultural anthropologist, best known for her work at the intersection of cultural practice and technology development.

Prof Bell heads the 3A Institute, co-founded by the ANU and CSIRO’s Data61, tasked with building a new applied science around the management of artificial intelligence, data, technology and their impact on humanity.

Prof Bell also presented the highly acclaimed ABC Boyer Lecture series for 2017, which I highly reccommend you listen to/watch.

Image: 2017 Boyer Lecturer, Professor Genevieve Bell from the Australian National University. (ABC RN: Tegan Osborne)

Agenda:

  • 6:00 – 6:30 Entry, pizza, networking, no entry after 630.
  • 6:30 – 6:40 Intro
  • 6:45 – 7:15 Mary Nolan – Redux from interaction18
  • 7:15 – 7:20 Shoutouts! Are you recruiting or looking for partners for your idea?
  • 7:20 – 8:00 Genevieve Bell – Talking to Machines
  • 8:00 – 9:00 More networking at Stacks around the corner

Tickets available on Eventbrite Mark it well! 

Photo by Andy Kelly on Unsplash 

IxDA Sydney Festive Drinks 2017 Dec 7

You’re invited to a purely social IxDA festive event where we congregate at the Pumphouse in Darling Harbour and commingle! We’ve had an amazing year with some fantastic events and we’re thinking to cap it all off with an event where we can all chat, celebrate and imbibe.

Drinks (beer and house wine) and snacks will be sponsored up to a certain amount and once the money’s gone, it’s gone! The event cover charge is $8 (plus Eventbrite fees) and this money goes straight over the bar for you to transform into drinks for yourselves. As you know IxDA doesn’t have any money and we don’t keep any money.

Get in quick. This event will sell out!

In great gratitude to our generous sponsors TBA, for their support of this festive occasion.

The IxDA Steering Committee

Q&A with Alan Cooper, Nov 22

IxDA Sydney has secured a session with Alan Cooper to answer your questions and share knowledge and experience on Interaction design with us, through the magic of the interwebs, straight from his home in San Francisco.

The “Father of Visual Basic”, Cooper is also known for his books About Face: The Essentials of Interaction Design and The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity. As founder of Cooper, a leading interaction design consultancy, he created the Goal-Directed design methodology and pioneered the use of personas as practical interaction design tools to create high-tech products.

On April 28, 2017, Alan was inducted into the Computer History Museum’s Hall of Fellows “for his invention of the visual development environment in Visual BASIC, and for his pioneering work in establishing the field of interaction design and its fundamental tools.”

Join us at the Sydney Business School promptly at 8 to check in for an 830 start and prepare your questions for Alan!

IxDASyd Meetup, Oct 5 – Keeping it real

Gielke10

The last meetup of the year, brings a couple of Sydney UX veterans to the podium to talk about what you need to grow and expand your Design skills and career.

wiggoaugogo’s Ninja Tricks

Adrian Wiggins, Experience Design Director, Pollen

Tricks & tips to help you win experience design knife fights in the dark.

Since 1998 he has helped create new digital experiences and strategies for storied brands and startups, for businesses in most sectors of the economy, for cultural institutions, social enterprises and not-for-profits, and for all levels of government. 2017 work: eBay, Gumtree, KinCare, Colgate, Sydney Living Museums, MCA, SLNSW & NFSA.

@wiggoaugogo on Instagram and Twitter

Coaching + Mentoring: What’s The Deal?

Rebecca Hendry, Principal, Meld

What’s the difference between coaching and mentoring? How can you tap into the gold that comes from these relationships or become one yourself? Explore the differences and real world examples to help you get started, get more from it now, or using coaching and mentoring to grow, give back and stay connected.

Bec is a passionate believer in the way design can impact people’s lives; through the organisations, products and services they encounter every day. She thrives in environments where she’s empowering others to tap into their own creativity, empathy and inherent capacity for growth. She has worked in, managed and led digital design teams for more than 18 years. Bec’s obsession in recent years has been in behavioural change and psychology, cultural change in organisations, and a good dose of neuroscience-based coaching.

Bec on LinkedInInstagram

Meld Studios Website and Twitter

IxDA Sydney 25 Aug 2017 – From Branding to scenarios

All the interactions

The next IxDA Sydney Meetup will be looking at two aspects of interaction design, both depending on a deep understanding of users, their behaviours and motivations. How users consider and behave with your product or service depends on both passive and active interactions, which our presenters will be discussing with you this August. Join Liz Bacon and Ben Pintos-Oliver as they take you on a journey through Branding and Scenarios.

IxDA Sydney / UX Australia Portfolio Review

In addition, in collaboration with UX Australia we will be holding a portfolio review session with top UX Seniors and Managers on the evening of August 8. IxDA Sydney Senior members will review your portfolio in order to help you put your best foot forward in interviews and the selection process. If you are a new, beginner or well established Interaction Designer, CX/UX/SD Practitioner, or recent graduate, book an appointment.

Liz Bacon

Scenarios: Humanize All The Things

Scenarios are a fundamental interaction design practice. From definition to delivery, this essential tool helps ensure that we design delightful — and successful — products and services. This talk illuminates the key qualities of scenario-based approaches, providing many actionable methods as well as enlightening theories.

Ben Pintos-Oliver

Mind the Brand Gap

Where does Brand and Product design starts, finish and overlap?

With expectations of fast-tracking products into market, to quickly validate problems, solutions and experiences, we find a number of industries needing to evolve their own approaches and methodologies. While some practices have fully embraced this, there are some that are still playing catch up. Stating the obvious, we know the product first needs to be created before you can market it.

On a traditional path, a branding or advertising agency would then have 3-9 months to squeeze the product through their various methodologies, but this time-frame has now reduced, with ‘Product Innovation’ and ‘Build’ practices evolving their approach to be more iterative, seeking early validation. This has resulted in products landing in customer’s hands earlier, causing the agencies that are traditionally second in line, to work more collaboratively and efficiently.

While we might come from similar fields, we are almost speaking different languages, which has created a wealth of pain. So how might be solve this?

Fortuitously we have an opportunity to tackle the longstanding divide by refreshing Branding and bridging the gap with Product teams.

About the presenters:

Liz Bacon

Elizabeth is a Director Emeritus of IxDA Global. An innovative problem-solver, Liz has been practicing at the forefront of the UX and product management fields for almost twenty years. She began her career at Cooper, the pioneering interaction design consultancy. She’s passionate about making the world a better place and is particularly interested in the health and medical domains. Her strategic endeavors have included in-house roles (St. Jude Medical, Providence Health, and Cigna) as well as running her own consultancy (Devise) and starting up a business (Find Wellness).

In the personal realm, Liz enjoys high-performance driving, as well as motorcycling, writing poetry and spending time with her family. Since moving to Sydney, she’s especially indulging her love of snorkeling and macchiatos (albeit not at the same time).
LinkedIn: https://www.linkedin.com/in/elizabethbacon/
Twitter: http://twitter.com/ebacon
Web: http://deviseconsulting.com

Ben Pintos-Oliver

With 15 years experience and having worked for a number of agencies, consultancies, Ben is now challenging the norm, of how teams work together to deliver new products to market.
LinkedIn: https://www.linkedin.com/in/bpintosoliver/
Twitter: https://twitter.com/bpintosoliver

 

IxDA Sydney Portfolio review, Aug 8 at UX Australia

Portfolio Review, August 8, 5:30-8PM, Hilton Sydney

We all know how hard it is to pick the right samples from your work to show your talents in their best light when approaching an interview. We can also appreciate that it is very hard to get good examples together when starting out after your education or training has just finished. Getting the right samples together can be very hard work. The same is true for either beginner or veteran; how can I show my work in the best light?

In collaboration with UX Australia we will be holding a portfolio review session with top UX Seniors and Managers on the evening of August 8 at the Hilton Sydney, Level 1.  IxDA Sydney Senior members will give a 30 minute session to review your portfolio in order to help you put your best foot forward in interviews and the selection process.

If you are a new, beginner or well established Interaction Designer, CX/UX/SD Practitioner, or recent graduate, book an appointment for a session without the pressures of a real job interview.

IxDA Sydney June 2017 – You talkin’ to me?

Humans have been conversing to get things done for thousands of years. The rise of the speed and power of modern CPUs combined with fast networks and clever algorithms allow us to go beyond prepared scripts. Clever AI allow digital systems to adapt and learn from interactions, so that we now have new ways to automate conversations for a user goal.

This meetup centres on what Interaction Designers need to do and consider when approaching this new emerging interface.

Classification, cognition and the future of UX work

Donna Spencer

Come and learn about how categories, concepts and language work in our brains. An understanding of this is fundamentally important in any UX work that involves categorising, grouping and describing ideas with language. It’s only going to get more important as we start working with algorithms that affect what and how we offer services to our users.

Using Conversational UI to challenge our concept of an App

Jay Whittaker

Marshall McLuhan said “the medium is the message”, meaning the medium changes how the message is perceived. J will tell a story about how he came to prototype a conversational UI, and how this new medium challenged the team’s thinking. This is less about the ‘how’ of constructing a Conversational UI and more about the ‘why’. What thinking we needed to challenge and why this approach helped achieve that. In a broader sense it reflects the evolution of the industry in the past 5 or so years.


About Donna

portrait of DonnaDonna is a veteran UX freelancer, who has done all the UX things over the last 20 years, with a focus on information architecture and detailed design.

Donna on Twitter: maadonna
Website: maadmob.com.au

About Jay

portrait of JayJay is the Associate Director, Strategic Designer at Lab49. Jay has 12 years experience in Australia and the UK, working as a UX strategist, product manager and occasional futurist.

Jay on Slideshare: slideshare.net/JayWhittaker
Jay on Twitter: jaywhittaker1