Recognising the human in design

Photo by Mikito Tateisi on Unsplash

Longtime friends of IxDA Sydney come to inaugurate our new location with two different but related presentations.

Elle Geraghty: Why content matters

Content is the key reason anyone visits, engages with, shares, navigates, reads, plays with and returns to your digital offering. Learn why it is so important to get content right, plus tips for setting up a super effective content strategy.

Karina Smith: Becoming human-centred at scale: the journey of Queensland Government

With a drive to put customers at the centre service delivery, Queensland Government is on a journey to embed design practices at scale in order to implement a more customer-centred approach to designing and improving government services. Meld Studios worked alongside Queensland Government agencies to apply an human-centred design approach to developing a framework for building design capability. This resulted in a solution specific to the context of Government that accommodates the diversity of roles and integrates with existing Government processes, culture and constraints. The work won the 2018 Good Design Award® of the Year.

In this session, Karina will share the collaborative, iterative approach to the design of a design capability building framework that led to successful adoption at scale, and outline the importance of going beyond ‘practitioner design capability’, sharing the mindsets that contribute to the successful adoption of human-centred ways of working more broadly.

The presenters

Elle Geraghty

Elle is one of Australia’s most well-known Content Strategists. She is an international speaker and coach who has been working in content strategy for over 15 years. She has helped organisations like Qantas, The Australian Museum, Atlassian and the NSW Government improve their content strategy. She runs the Sydney Content Strategy meetup and is dedicated to raising the profile of content strategy in Australia.

Karina Smith

Karina is an award-winning designer, educator and humanist who has worked with some of Australia’s largest corporations and government agencies over the past 20 years to take a design-led approach to complex service transformation programs. Karina brings a unique combination of experience in human-centred design, technology and psychology to look at problems from multiple perspectives. She has been led strategic design initiatives to support all aspects of organisational culture, structure, process and technology reforms.

Karina is keenly involved in design education and design leadership, regularly speaking at conferences in Australia and abroad. She works alongside teams within organisations to help build their design capability, and has developed frameworks and toolkits that help designers and non-designers alike to build deep empathy with their customers and apply design methods to transformation.

Tickets available July 19 on Eventbrite.

Sketchnoting with Ben Crothers – July 14

Beyond stick figures and empathy maps: clever sketching for user experience and strategy

In a world where we each have about 34Gb of data coming at us every day, it’s more important than ever in our work as designers, researchers, product managers and entrepreneurs to separate the signal from the noise, to distil essence and make meaning out of it all, and to explain our ideas and concepts in compelling ways.

Sketching is a fantastic way to do this!

No matter what you think your sketching ability is, Ben Crothers will show you how to power up your sketching skills for thinking and communicating visually with your team.

Make sure you bring along a sketchbook and markers!

This highly practical hands-on session will include sketching basics to express ideas (not art), sketching user interfaces and flow, communicating research insights and solving problems with visual metaphor, and sketching for conceptual modelling and systems. Bring a sketchbook (A5 or A4 blank paper) plus your choice of markers. Artline 0.4mm are perfect, regular Sharpies tend to be too thick (and they bleed), but you can bring them if you want to. Colour markers and art markers are also fab. 

Takeaways:

  • Simple but effective sketching tips and tricks you can use to level up the quality of your product and service design
  • A 4-step process to explain complex concepts using visual metaphor for maximum impact
  • A range of visual patterns to use on the whiteboard to help facilitate more effective problem-solving, collaboration and decision-making amongst teams, stakeholders, and clients

Book Discount for all attendees

Ben will be bringing copies of cracking new book for designers, researchers, product managers and entrepreneurs called Presto Sketching: The Magic of Simple Drawing for Brilliant Product Thinking and Design, which will be offered for $30, an almost $10 saving.

About Ben Crothers

Ben has over 20 years’ experience in digital design and strategy, and has helped a wide range of products, services and campaigns to increase their market share and profit. Right now he is Principal Designer at Atlassian, where he helps teams with customer research and analysis, product strategy, and patterns to work together more effectively. Above all, Ben wants everyone to be just as good at the whiteboard as they are at the keyboard, to be better at thinking, communicating, and solving problems visually.

Book Now! https://ixdasyd-sketchnoting.eventbrite.com.au

Practical Practice from Professional Practitioners July 5

This next IxDA Sydney focusses on a few practicalities from the industry that you can apply to your everyday practice with voices from both Education and Industry.
Photo by Barn Images on Unsplash

Gary Bunker: Research: Perils, Pitfalls & Pointers

Gary Bunker brings decades of experience to present a breakdown on the pitfalls of research and how to avoid them, a gathering of the issues he sees every day and how to avoid them in your research. Gary’s been working in this space for decades and brings a commitment to humans, their needs and behaviours to everything he does.  A collection of hints and tips on how to run your research, what to do and what to avoid, where to run it and when to run away.

Martin Tomitch: Design. Think. Make. Break. Repeat.

Martin from the University of Sydney will be highlighting several of the tools and techniques to help you get to usable and delightful solutions to your design projects.

Martin will talk about two recent projects from the Design Lab at the University of Sydney: A new handbook of methods, “Design. Think. Make. Break. Repeat.“, and a new online course on “Innovation through Design” available through Coursera. The talk will give a glimpse into some of the 60 methods included in the book, provide practical tips for using the book in design projects, and showcase some of the online course videos filmed across three Sydney-based design offices. The two projects and their purpose will be contextualised within the role of design in a rapidly changing world in which unprecedented global challenges meet emerging technological opportunities.


The Presenters

Portrait of Gary BunkerGary Bunker

Gary’s been working in UX since the days of tape and card readers, on everything from AI- based zero interface designs to missile systems and ovens (only one of those caused risk to life, by the way, and it wasn’t the missile). He has a particular focus on making the world easier to use for those who need it most – so these days he primarily works in the health and accessibility spaces, and loves the work! See More of Gary’s work at www.thefore.com.au

Portrait of Martin TomitschMartin Tomitsch

Martin Tomitsch is Associate Professor and Chair of Design at the University of Sydney School of Architecture, Design and Planning and Director of the Design Lab. He received his PhD in Informatics from the Vienna University of Technology. His research focuses on the role of design for shaping the interactions between people and technology. He has been teaching interaction design in university programs since 2004, is state co-chair of the Australian Computer-Human Interaction Special Interest Group (CHISIG), visiting lecturer at the Vienna University of Technology’s Research Group for Industrial Software (INSO), and visiting professor at the Central Academy of Fine Arts, Beijing. Martin on Twitter: @MartinTom

Book now: https://ixdasyd-180705.eventbrite.com.au

Specific to Systems – April 12

Matt Anderson from Canva will be talking about the The process of setting up and maintaining the design system at Canva. As well as how the learnings can be applied to products and projects of all shapes and sizes.

In addition, we also have Krystal Higgins from Google. It’s tempting to create one-size-fits-all onboarding experiences, constrained to a new user’s first day with your product, but onboarding can serve a much broader purpose. Products are constantly evolving, people are constantly learning, and everyone acclimates at different speeds. In this talk, Krystal will share how the techniques that underpin onboarding can be effective at other points in the customer journey. You’ll see why it’s important to design guidance that addresses a range of product and user situations, and how onboarding makes sense as part of a longer-term approach to guidance in your product.

The presenters

Matthew Anderson

Matt is a Product Designer at Canva, an online design and publishing tool which makes graphic design simple for everyone. Since launching in 2013, Canva has grown to over 10 million users across 190 countries, with more than 400 million designs created, at 13 designs per second.

Matt looks after the design system at Canva to ensure a seamless editing user experience. He brings with him over 8 years of experience, having looked after product design for several startups.

Twitter | Website

Krystal Higgins

Krystal is a senior user experience designer who loves tackling complex design challenges. An area she is extremely passionate about is the onboarding of new and existing users. She shares tips for designing in-product education on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.

In addition to teaching teams about guiding users, Krystal designs all sorts of experiences for web, mobile, and wearable products. She has worked at companies like NVIDIA, eBay, and, currently, Google, where she helped launch Android Wear 2.0 and now works on new opportunities for Google Photos. Krystal rounds out her design work with watercolour painting and scuba diving.

Twitter | Website

Tickets available on Eventbrite  Monday April 9 at 10AM

Designing friendly experiences in chat platforms April 14 with #slack’s Bear Douglas

Sat April 14 at the NSW State Library

There’s several decades of history and precedence for many interfaces we’ve become accustomed to. Buttons, dials, sliders, levers and other controls are familiar from their metaphorical translation across from the physical world to the digital/virtual one.

Creating good user experiences for apps inside messaging platforms poses a relatively new design challenge. Messaging platforms shake up the types of input that apps can accept, change designers’ canvas size, and demand a different set of assumptions about how users communicate. In this workshop, we’ll practice designing good user experiences for apps inside chat, addressing questions like: what problems make sense to solve through messaging platforms? How can you design experiences that are efficient, effective and friendly? Where does conversational UI make sense, and where should you rely on traditional elements like buttons?

This workshop will be facilitated remotely, by Bear Douglas, straight from   slackHQ in California. Formerly of Twitter and Facebook, Bear has a lot of experience with messaging systems and leading workshops remotely. Slack have also kindly donated a stack of their App UI Guidelines for all participants.

This workshop has three phases:

Bringing a workflow to messaging

What user experiences make sense to bring to messaging platforms? What kinds of tasks are made more efficient or more pleasant through a conversational interface?

Designing for onboarding

Although many people nowadays have interacted with chatbots, many have not. A good onboarding flow needs to introduce your product and invite an end user to make the most of it.

Building a conversation

You will pick one of the tasks they identified as being suited for a chat platform, and design the user story end to end.

Facilitator: Bear Douglas

Bear Douglas leads Developer Relations at Slack, where she and her team help developers build more pleasant and productive ways to work. Before Slack, she led the Developer Relations teams for the mobile and data platforms at Twitter, and worked on native mobile DevRel at Facebook and Parse. She’s passionate about developer experience, great documentation, and a-cappella music.

Tickets available at Eventbrite. Register now!

Professor Genevieve Bell, Wed Feb 21

Photo by Andy Kelly on Unsplash

Starting the year off on a high, we have the pleasure of bringing Professor Genevieve Bell to the meetup, who has come to share her thoughts about “Talking to Machines”, a continuation and extension of her Boyer lectures late last year.

Professor Bell is the Director of the 3A Institute, Florence Violet McKenzie Chair, and Distinguished Professor at the Australian National University (ANU), as well as a Vice President and Senior Fellow at Intel. Prof Bell is a cultural anthropologist, best known for her work at the intersection of cultural practice and technology development.

Prof Bell heads the 3A Institute, co-founded by the ANU and CSIRO’s Data61, tasked with building a new applied science around the management of artificial intelligence, data, technology and their impact on humanity.

Prof Bell also presented the highly acclaimed ABC Boyer Lecture series for 2017, which I highly reccommend you listen to/watch.

Image: 2017 Boyer Lecturer, Professor Genevieve Bell from the Australian National University. (ABC RN: Tegan Osborne)

Agenda:

  • 6:00 – 6:30 Entry, pizza, networking, no entry after 630.
  • 6:30 – 6:40 Intro
  • 6:45 – 7:15 Mary Nolan – Redux from interaction18
  • 7:15 – 7:20 Shoutouts! Are you recruiting or looking for partners for your idea?
  • 7:20 – 8:00 Genevieve Bell – Talking to Machines
  • 8:00 – 9:00 More networking at Stacks around the corner

Tickets available on Eventbrite Mark it well! 

Photo by Andy Kelly on Unsplash 

IxDA Sydney Festive Drinks 2017 Dec 7

You’re invited to a purely social IxDA festive event where we congregate at the Pumphouse in Darling Harbour and commingle! We’ve had an amazing year with some fantastic events and we’re thinking to cap it all off with an event where we can all chat, celebrate and imbibe.

Drinks (beer and house wine) and snacks will be sponsored up to a certain amount and once the money’s gone, it’s gone! The event cover charge is $8 (plus Eventbrite fees) and this money goes straight over the bar for you to transform into drinks for yourselves. As you know IxDA doesn’t have any money and we don’t keep any money.

Get in quick. This event will sell out!

In great gratitude to our generous sponsors TBA, for their support of this festive occasion.

The IxDA Steering Committee

Q&A with Alan Cooper, Nov 22

IxDA Sydney has secured a session with Alan Cooper to answer your questions and share knowledge and experience on Interaction design with us, through the magic of the interwebs, straight from his home in San Francisco.

The “Father of Visual Basic”, Cooper is also known for his books About Face: The Essentials of Interaction Design and The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity. As founder of Cooper, a leading interaction design consultancy, he created the Goal-Directed design methodology and pioneered the use of personas as practical interaction design tools to create high-tech products.

On April 28, 2017, Alan was inducted into the Computer History Museum’s Hall of Fellows “for his invention of the visual development environment in Visual BASIC, and for his pioneering work in establishing the field of interaction design and its fundamental tools.”

Join us at the Sydney Business School promptly at 8 to check in for an 830 start and prepare your questions for Alan!

IxDASyd Meetup, Oct 5 – Keeping it real

Gielke10

The last meetup of the year, brings a couple of Sydney UX veterans to the podium to talk about what you need to grow and expand your Design skills and career.

wiggoaugogo’s Ninja Tricks

Adrian Wiggins, Experience Design Director, Pollen

Tricks & tips to help you win experience design knife fights in the dark.

Since 1998 he has helped create new digital experiences and strategies for storied brands and startups, for businesses in most sectors of the economy, for cultural institutions, social enterprises and not-for-profits, and for all levels of government. 2017 work: eBay, Gumtree, KinCare, Colgate, Sydney Living Museums, MCA, SLNSW & NFSA.

@wiggoaugogo on Instagram and Twitter

Coaching + Mentoring: What’s The Deal?

Rebecca Hendry, Principal, Meld

What’s the difference between coaching and mentoring? How can you tap into the gold that comes from these relationships or become one yourself? Explore the differences and real world examples to help you get started, get more from it now, or using coaching and mentoring to grow, give back and stay connected.

Bec is a passionate believer in the way design can impact people’s lives; through the organisations, products and services they encounter every day. She thrives in environments where she’s empowering others to tap into their own creativity, empathy and inherent capacity for growth. She has worked in, managed and led digital design teams for more than 18 years. Bec’s obsession in recent years has been in behavioural change and psychology, cultural change in organisations, and a good dose of neuroscience-based coaching.

Bec on LinkedInInstagram

Meld Studios Website and Twitter

Design Foundations for Interactions in a Networked World, February 2017

A workshop exploring the new foundations of design for the networked world. Includes sketching techniques for exploring the properties of digital products including Agency, Opacity, and Feedback.

Foundations give us practices and language to understand, manipulate, and communicate the underlying properties of our medium and materials. In this workshop we will discuss new foundations that apply to interaction design, software driven systems, and the aesthetics of the networked world. We’ll learn what they are and how to practice applying them to complex problems.

The workshop will have useful practices and info for all levels of experience. The participants will learn a few hands-on techniques that they can use directly for their own work, including some sketching techniques, critique, and new concepts for communicating and thinking about their designs. Matt will be facilitating the workshop remotely from Toronto but as IxDA Sydney has managed in the past, fully present and attentive.

Attendees of this workshop will gain insights and abilities into how to bring sketching into techniques, effective critiquing, and to apply strategic thinking at any level of zoom inside their orhganisation.

This workshop would be valuable to the following roles in senior indivdual contributor or management roles:

  • Designers
  • Developers
  • Product Managers
  • Content Strategists
  • Researcher

Matt Nish-Lapidus

Matt Nish-Lapidus is an independent designer and creative technologist based in Toronto, Canada, a design instructor at the Copenhagen Institute of Interaction Design (CIID), and an active musician and artist.

His work has included everything from a digital library catalog in use all over the world to enterprise software, video games, and large-scale public installations. He spent the first few years of his career assisting international new media artists including Stelarc and David Rokeby while developing his own art and design practice. He has since worked with organizations as big as Coca-Cola and as small as un-funded startups.

Over the past 10 years Matt has focused on developing a design practice that addresses the opportunities and challenges of living in a networked world, and how we can use beauty and expressiveness to make better products.

Workshop has been cancelled due to Facilitator unavailability.